Locating Issue Tickets and Developing Solutions

Scenarios

After an issue ticket is accepted, you need to analyze the ticket, provide the locating result, and develop a solution.

Locating an Issue Ticket and Developing a Solution

1. Log in to COC.
2. In the navigation pane on the left, choose Fault Management > Issues.
3. On the Pending tab page, locate the target issue ticket and click its title.
4. Click Positioning solution in the upper right corner.
5. Set Positioning solution.

   Table 1 Parameters for positioning solutions

   Parameter	Description
   Issue Application	The application selected during issue ticket creation is used by default. Select the issue application from the drop-down list.
   Common Issue	The options are Yes and No.
   Issue Version	(Optional) Enter a correct version number.
   Region	(Optional) The region selected during issue ticket creation is used by default. Select the region where the incident occurs from the drop-down list. Multiple regions can be selected. This parameter is mandatory if you select Need for Whether the live network needs to be changed
   Root Cause Classification	Select a root cause category from the drop-down list.
   Root cause analysis	Enter the root cause analysis of the issue ticket The value can contain a maximum of 1,000 characters.
   Solution	Enter a solution to the issue ticket. The value can contain a maximum of 1,000 characters.
   Whether the live network needs to be changed	The options are Need and Not Need. Need: The ticket is in the to-be-implemented status and needs to be associated with a change ticket. Not Need: The ticket is in the to-be-verified status.

6. Click OK.

   After developing a solution for the issue ticket, if you select Need for Whether the live network needs to be changed, the status of the issue ticket is To be implemented on the live network. If you select Not Need for Whether the live network needs to be changed, the status of the issue ticket is To be verified.