Adding Engineers to War Rooms

Scenarios

To quickly rectify a fault, you can add the fault recovery engineers to a war room or you can notify them through phone calls or SMS messages. After adding them to a war room, you can set the administrator, fault recovery owner, and fault recovery engineers.

The administrator is the engineer who creates the war room.

Adding Engineers to a War Room

1. Log in to COC.
2. In the navigation pane on the left, choose Fault Management > WarRoom.
3. Click the title of the war room you want to modify.
4. Click Invite on the right.
5. Set parameters for inviting members.

   Table 1 Parameters for inviting members

   Parameter	Description
   Attendance Mode	(Optional) Set this parameter to WeCom, Lark, or DingTalk. After you select an attendance mode, the corresponding notification mode is automatically selected. You need to configure the application on the mobile app management page and configure the email address of the application on the personnel management page.
   Notification Mode	(Optional) Set this parameter to SMS or Phone. You can select multiple options. The value can be WeCom, Lark, or DingTalk. The notification mode is automatically selected when you select an attendance mode. For details about how to configure user information, see O&M Engineer Management.
   O&M Roles	(Optional) Select a role from the drop-down list. You can select multiple shifts. After a shift is selected, all members in the shift are automatically selected. For details about how to configure a shift, see Shift Schedule Management.
   O&M Engineers	(Optional) Select a user from the drop-down list. Multiple options can be selected.

6. Click Add to WarRoom.

   Members are added.

Setting Member Roles

1. Log in to COC.
2. In the navigation pane on the left, choose Fault Management > WarRoom.
3. Click the title of the war room you want to modify.
4. Click next to Members.
5. Select the user to be modified and click on the right.
6. Set member roles.

   Table 2 Member role description

   Member Role	Description
   Administrator	The administrator can be handed over to other members without roles. The war room administrator is a hidden administrator. Even if other members are set as administrators, the war room administrator still has the permission to manage members.
   Fault Recovery Owner	You can set a member without a role as a fault recovery owner. The fault recovery owner can be canceled by the administrator but cannot be removed.
   Fault Recovery Engineer	You can set a member without a role as a fault recovery engineer. The fault recovery engineer can be canceled or removed by the administrator.
   Member Without a Role	You can set a member as an administrator, fault recovery owner, or fault recovery engineer. The member without a role can be removed by the administrator.