Converting an Alarm to an Incident

Scenarios

After an aggregated alarm is generated, you can convert the aggregated alarm to an incident on COC. After the alarm is converted to an incident, an incident ticket is generated and the actual ticket number is displayed in the Associated Event Ticket No. column. You can click the ticket number to view its details. You can accept, reject, transfer, or handle the incident ticket.

Precautions

Only the owner of an alarm can convert the alarm to an incident.

Converting an Alarm to an Incident

1. Log in to COC.
2. In the navigation pane, choose Fault Management > Alarms.
3. Choose Aggregated Alarms > Unhandled Alarms.
4. Select the alarm to be handled and click Convert Alarms to Incidents in the Operation column.
5. Set parameters in Convert Alarms to Incidents.

   Table 1 Parameters for converting an alarm to an incident

   Parameter	Description
   Enterprise Project	Select an enterprise project from the drop-down list.
   Fault Occurrence Time	Enter the time when the fault occurs.
   Application	Select a faulty application from the drop-down list.
   Incident Level	The options are P1, P2, P3, P4, and P5. P1 incidents are the most critical, while P5 incidents are the least severe.
   Service Interrupted	The options are Yes and No.
   Incident Category	Select an incident category from the drop-down list.
   Incident	Customize the incident name according to the naming rules.
   Description	Describe the incident.

6. Click OK.

   The alarm is converted to an incident.