Updated on 2023-09-20 GMT+08:00

Description of Personal Data

During business operation or fault locating, the OpenEye Desktop platform obtains or uses users' personal data listed in the following table. You are obligated to formulate necessary user privacy policies and take sufficient measures based on the laws of concerned countries to ensure that users' personal data is fully protected.

Usage Scenario

Personal Data Collected

Data Collection Source and Method

Purpose and Security Protection Measure

Data Storage Period and Strategy

Data Destruction Method

Export Method (Such as APIs and Commands) and Export Implementation Scheme (Anonymity or Pseudonym)

Export Guide

Operation logs;

Remember Password

Soft client account and password

Operation logs: User operations on the OpenEye Desktop are recorded in logs. Operation logs contain accounts and passwords.

Remember Password: A password is encrypted and saved after users select Remember Password and Auto Login check boxes.

Accounts and passwords in operation logs are anonymized and can be backtracked. The Remember Password and Auto Login functions are used to facilitate the next login. Passwords are encrypted and saved locally.

When a user selects Remember Password, the password is encrypted and saved locally. When a user does not select Remember Password, the encrypted password is deleted.

Accounts and passwords in operation logs are anonymized. When a user does not select Remember Password, the encrypted password is deleted.

Accounts and passwords in operation logs are anonymized. Operation logs can be directly copied from the installation path. Encrypted passwords cannot be exported.

Accounts and passwords in operation logs are anonymized. Operation logs can be directly copied from the installation path. Encrypted passwords cannot be exported.

Call records

Call duration, calling number, called number, and call type

Call records of users are collected and stored in the database.

Call records are used for user service appraisal or audit. Call records are encrypted and saved in the database provided by the software.

The latest 200 call records are recorded. The OpenEye Desktop provides the Clear button to clear call records.

The OpenEye Desktop provides the Clear button to clear call records.

Call records cannot be exported.

Call records cannot be exported.

Machine code generation

MAC address and CPU information of a machine where the OpenEye Desktop is installed

Information is collected from the machine where the OpenEye Desktop is installed by invoking functions.

Information such as the MAC address and CPU of a machine where the OpenEye Desktop is installed is used to generate the machine code. The information is not stored.

The MAC address and CPU information of a machine is not stored.

N/A

N/A

N/A

Video call screenshot and screen recording

Images in a video call

A user uses the screen capture or screen recording function during a video call.

A function entry is provided to meet user requirements, which generates images or video files from video calls, and saves the images or video files to a specified directory.

Files are saved to a specified directory and managed by users.

Data can be deleted by the user.

N/A

Generated images or video files can be directly copied.