Help Center/ Cognitive Engagement Center/ User Guide/ Agent Guide/ OpenEye Help Document/ Introduction to Software Functions/ Voice Communication/ Adjusting Volume

Updated on 2023-09-20 GMT+08:00

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Adjusting Volume

After an inbound call is answered, the volume of the microphone and speaker can be adjusted to ensure that the call is smooth.

Procedure

During a voice call, click to access the function area and adjust the volume.
Click and drag the dot in the volume slider to adjust the microphone volume.

Figure 1 Adjusting the microphone volume
Click and drag the dot in the volume slider to adjust the speaker volume.

Figure 2 Adjusting the speaker volume
(Optional) Click to mute the microphone. In this case, the other party cannot hear your voice. Click to unmute the local microphone for talking with each other.

Parent topic: Voice Communication

Previous topic: Hanging Up a Call

Next topic: Initiating an Anonymous Call

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