Help Center/ Cognitive Engagement Center/ User Guide/ Tenant Administrator Guide/ Making Intelligent Outbound Calls/ Managing Outbound Call Task Reports/ Agent Work Statistics
Updated on 2024-10-12 GMT+08:00
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Agent Work Statistics

You can view agent work statistics by outbound call task or agent.

Procedure

  1. Sign in to the AICC as a tenant administrator and choose Outbound Call > Agent Work.

    Figure 1 Agent Work page

  2. Select a start time, an end time, and an outbound call task or agent whose statistics are to be collected.

    The time range is less than or equal to seven days.

    Select at least one outbound call task or agent.

  3. If the query is successful, click . The message "The exported data contains personal information. Exercise caution when performing this operation" is displayed, as shown in Figure 2. After you click OK, the message "The export task list has been created. Do you want to view it in the export list?" is displayed.

    Figure 2 Exporting a data package

    The exported data contains personal data. Exercise caution when processing the exported data to prevent personal data leakage and abuse.

  4. Click to download the exported CSV file.

    Figure 3 Exporting a CSV file