Configuring Information on the Workbench

Prerequisites

• You have contacted the system administrator to enable the intelligent agent feature for the tenant space.
• The system administrator has commissioned the intelligent transcription function and intelligent agent assistant. Note that the optional operations related to the intelligent agent assistant also need to be performed.
• The system administrator has commissioned the manual voice service.
• To use the LODAS sentiment analysis model, you have commissioned the sentiment analysis function. For details, see "Commissioning the Sentiment Analysis Model Function" in OIAP Product Documentation.

Procedure

1. Sign in to the AICC as a tenant administrator, choose Configuration Center > Employee Center > Agent Management, and enable the intelligent recognition feature for agents.
   Figure 1 Enabling the Intelligent Recognition feature
   

2. Sign in to the AICC as a tenant administrator, choose Configuration Center > System Management > Tenant Information, and enable Intelligent Recognition and Intelligent Agent Assistant features. Bind the robot assistant to the intelligent robot created in 8.
   Figure 2 Binding an intelligent robot
   

3. Choose Configuration Center > Access Configuration > Channel Configuration, and click New to bind the intelligent robot created in 8 to the robot assistant in Access Robot Assistant on the Configure Channel page that is displayed before the online workbench function can be used.
   Figure 3 Channel configuration page