Monitoring Configuration

A system administrator can configure inspection relationships, full screen monitoring, and report subscription tasks.

• Configuring Monitoring and Inspection Relationships
  When inspectors need to perform agent monitoring and recording inspection, a tenant administrator can configure the monitoring and inspection relationships between inspectors and agents.
• Configuring Fullscreen Monitoring
  A tenant administrator performs this operation when a fullscreen is required to view real-time monitoring data, today's indicator statistics, historical indicator monitoring data, and the trend chart of the number of calls, call rate, duration, and number of agents under the tenant space, or display the monitoring data.
• Configuring Report Subscription
  A tenant administrator can configure report subscription to periodically send report data via email. This function can be used only in the integration environment.