Performing Agent Monitoring and Inspections

Quality checkers can monitor VDNs, IVRs, skill queues, and agents, and inspect agents.

• Monitoring Configuration
  A system administrator can configure inspection relationships, full screen monitoring, and report subscription tasks.
• Monitoring Management
  A tenant administrator can manage the monitoring content after the monitoring content configuration.
• Report Query
  The AICC provides 14 reports. The first 13 reports include daily, weekly, and monthly reports. A tenant administrator can view various indicators in the reports and export the reports to the local PC.