Configuring Monitoring and Inspection Relationships

Prerequisites

• Inspectors and agents have been configured for the tenant.
• The system supports separate configuration of operation permissions in menus so that specific roles can have the permissions to query or operate configurations. If an operation permission is not configured, the corresponding operation button is not displayed on the page. For details about how to configure operation permissions, see Table 1.

Procedure

1. Sign in to the AICC as a tenant administrator and choose Configuration Center > Quality Management > Monitor Relationship.
2. Configure an agent group.
   1. Click the Traffic Group tab.
      Figure 1 Traffic Group
      
   2. Click to create an agent group.
      Figure 2 Creating an agent group
      
      • User Group Name: The value cannot contain special characters and must be unique.

      Click Save.

   3. Select the new agent group, click Add in the Configure Role Info area on the right, and add agents to the agent group.
      Figure 3 Adding agents to an agent group
      
      • Agents of all roles can be selected.
      • OU selection:
        • If the tenant parameter Has the tenant enabled inter-organization data isolation enforcement is set to Yes:
          • Accounts without the View All Organization Data permission under System Public Permissions configured:
            • If the Viewing and Editing Home Organization Data and View Lower-Level Organization Data permissions under System Public Permissions are not configured, only the OUs specified by Accessible Organizations configured on the Employee Info page can be selected.
              

              If accessible OUs are configured both on the Employee Info and Organization Unit pages, the permissions on the accessible OUs configured on the Employee Info page take precedence.

            • If the Viewing and Editing Home Organization Data permission under System Public Permissions is configured, the data under the OU (excluding sub-OUs) to which the current business account belongs can be viewed.
            • If the View Lower-Level Organization Data permission under System Public Permissions is configured, the data under the sub-OUs of the OU to which the current business account belongs can be viewed.
          • Accounts with the View All Organization Data permission under System Public Permissions configured: All OUs can be selected.
          • Operations supported for OU selection:
            • Include Sub-Organizations: When this option is selected, the sub-OUs of selected OUs are selected by one click.
          • The number of OUs that can be selected is specified by the value of the system parameter Maximum number of OU organizational unit queries on the Configuration Center > System Management > System Parameter > System parameters > Unified Public Configuration > Common page.
        • If the preceding tenant parameter is set to No, all OUs can be selected.

      Click OK.

   4. (Optional) You can perform the following operations on an agent group and its members.
      • Hover the pointer over the agent group and click to delete the agent group and its members.
      • Click to edit basic information about the agent group.
      • Search for configured agents in the agent group based on the agent ID, name, and business account.
      • Click Delete corresponding to a configured agent to delete the agent from the agent group.
      • Select multiple configured agents and click Delete to delete the agents in batches.

3. Configure an inspector group.
   1. Click the Quality Inspection Group tab.
      Figure 4 Quality Inspection Group
      
   2. Click to create an inspector group.
      Figure 5 Creating an inspector group
      
      • User Group Name: The value cannot contain special characters and must be unique.

      Click Save.

   3. Select the new inspector group, click Add in the Configure Role Info area, and add agents to the inspector group.
      Figure 6 Adding agents to an inspector group
      
      • Only agents of the Quality checker role can be selected.
      • OU selection:
        • If the tenant parameter Has the tenant enabled inter-organization data isolation enforcement is set to Yes:
          • Accounts without the View All Organization Data permission under System Public Permissions configured:
            • If the Viewing and Editing Home Organization Data and View Lower-Level Organization Data permissions under System Public Permissions are not configured, only the OUs specified by Accessible Organizations configured on the Employee Info page can be selected.
              

              If accessible OUs are configured both on the Employee Info and Organization Unit pages, the permissions on the accessible OUs configured on the Employee Info page take precedence.

            • If the Viewing and Editing Home Organization Data permission under System Public Permissions is configured, the data under the OU (excluding sub-OUs) to which the current business account belongs can be viewed.
            • If the View Lower-Level Organization Data permission under System Public Permissions is configured, the data under the sub-OUs of the OU to which the current business account belongs can be viewed.
          • Accounts with the View All Organization Data permission under System Public Permissions configured: All OUs can be selected.
          • Operations supported for OU selection:
            • Include Sub-Organizations: When this option is selected, the sub-OUs of selected OUs are selected by one click.
          • The number of OUs that can be selected is specified by the value of the system parameter Maximum number of OU organizational unit queries on the Configuration Center > System Management > System Parameter > System parameters > Unified Public Configuration > Common page.
        • If the preceding tenant parameter is set to No, all OUs can be selected.

      Click OK.

   4. Click the Inspection Relationships tab, click Add, and configure monitoring and inspection relationships.
      Figure 7 Adding agent groups to be inspected
      

      Click OK.

   5. (Optional) You can perform the following operations on an inspector group, its members, and inspection relationships.
      • Hover the pointer over the inspector group and click to delete the inspector group, its members, and inspection relationships configured for the group.
      • Click to edit basic information about the inspector group.
      • Search for configured agents in the inspector group based on the agent ID, name, and business account.
      • Click Delete corresponding to a configured agent to delete the agent from the inspector group.
      • Select multiple configured agents and click Delete to delete the agents in batches.
      • Search for configured inspection relationships by agent group name.
      • Click Delete corresponding to a configured inspection relationship to delete it.
      • Select multiple configured inspection relationships and click Delete to delete the inspection relationships in batches.

4. Search for inspection relationships.
   1. Click the Query Inspection Relationships tab.
   2. Enter an inspector group or inspected group and click to search for configured inspection relationships.
      Figure 8 Query Inspection Relationships
      
   3. Click More and set more search criteria, including Inspector Name, Inspector ID, Inspected Party Name, and Inspected Party ID, to search for inspection relationships.