Configuring a Called Route

Procedure

1. Sign in to the AICC as a tenant administrator and choose Configuration Center > Access Configuration > Called Route.
2. Click New and configure called route information, as shown in Figure 1.
   Figure 1 New
   

   Table 1 Key parameters on the page for adding a called number

   Parameter	Description
   Access Code	A customer can directly dial the string in Access code+Extension code format to access the IVR flow. The available access codes are allocated by the system administrator when the system administrator adds a tenant.
   Extension code	A customer can directly dial the access code and extension code to access the IVR flow. An extension code is a string of 1 to 12 characters, including digits (0–9), asterisks (*), and pound keys (#).
   Device Type	Select IVR to transfer a voice call to the IVR flow.
   IVR	Select a released IVR flow as required.

3. Click Complete.

   The configured flow is automatically synchronized to the intelligent IVR. The intelligent IVR saves the flow information based on the flow access code.