Configuring Access Code Tracing

Prerequisites

A released IVR flow exists and the transfer diagram element has been configured.

Procedure

1. Sign in to the AICC as a tenant administrator and choose Configuration Center > Flow Configuration > Flow Management.
2. Click . The Access code trace config dialog box is displayed.
3. Click , select a flow access code, and click OK.

   A maximum of 20 flow access codes can be added.

   

   If neither the flow access code nor the flow track is configured, the IVR flow is empty in the contact record.

Follow-up Procedure

After the IVR bound to the traced flow access code is used by an agent, choose Customer Contact History > Contact Record, click the call SN of the corresponding contact record to access the contact record details page, and click View Current Flow Track to view the configured flow track details. The traced flow contains call-associated data, which cannot be edited.