- What's New
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User Guide
- Overview
- Signing Up for a HUAWEI ID and Enabling Huawei Cloud Services
- Logging In to Huawei Cloud
- Real-Name Authentication
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HUAWEI ID Information Management
- Resetting the Password
- Viewing Basic Information
- Changing the Tenant Name
- Setting the Account Type
- Changing the Full Name or Enterprise Name
- Changing the Qualification Name and Tax Identification Number
- Binding or Changing the Service Mobile Number
- Changing the Service Email Address
- Modifying the Contact Information
- Modifying the Tenant Information
- Setting Preferences
- Disabling Huawei Cloud Services (For HUAWEI ID Users Only)
- Partner
- My Master Account
- Auditing
- Huawei Cloud Account Information Management
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FAQs
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Basic Information (for HUAWEI ID)
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Basic Concepts
- What Is a HUAWEI ID? Can I Change My Login ID?
- What Is a Huawei Cloud Tenant?
- What Is the Huawei Cloud Tenant Name?
- What Is a Security Phone Number and Security Email?
- Why Is There a Service Email Address Displayed in the Huawei Cloud Tenant Information Area?
- Why a Message Is Displayed Indicating that My HUAWEI ID and Huawei Cloud Account Have Different Mobile Numbers?
- How Do I Modify the Email Address of My HUAWEI ID?
- How Do I Bind or Modify the Mobile Number of My HUAWEI ID?
- How Can I Modify Information about My Enterprise Account?
- In What Circumstances Will Huawei Cloud Services Be Restricted?
- In What Circumstances Will Huawei Cloud Services Be Frozen?
- How Do I Complete HUAWEI ID Information?
- Can I Purchase and Use Huawei Cloud Services Without Adding a Credit Card?
- What Should I Do If I Failed to Change the Phone Number Linked to My HUAWEI ID?
- What Are the Parameters and How Can I Use Them in the Account Center?
- How Do I Hand Over an Account If An Enterprise Employee Has Been Transferred or Has Resigned?
- What Materials Are Required If I Want to Change My Account Details?
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Registration
- Will My Account Take Effect Immediately After Registration Is Completed?
- Can I Change My Registration Country/Region?
- Can I Use the Same HUAWEI ID for Both Huawei Cloud International and Huawei Cloud Chinese Mainland Websites?
- Can I Use an Email Address to Enable Huawei Cloud Services Multiple Times?
- What Can I Do If the System Is Busy When I Enable Huawei Cloud Services?
- Why Did I Register with Huawei Cloud Chinese Mainland and Not Huawei Cloud International?
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Login
- How Do I Know What Account I Am Logged In With?
- Why Can't I Log In Even Though My Credentials Are Correct?
- Why Was I Prompted that My Account Information Does Not Exist When Resetting the Password?
- What Can I Do If I Forgot My Password?
- What Can I Do If I Cannot Receive a Verification Code?
- What Can I Do If My HUAWEI ID Is Locked?
- How Do I Protect My HUAWEI ID When Using It to Log In to HUAWEI CLOUD?
- Can I Encrypt My HUAWEI ID During Login?
- Can I Access Huawei Cloud Using a HUAWEI ID Not Associated with a Huawei Cloud Account?
- How Do I Know Whether My Account Was Created on the Huawei Cloud Chinese Mainland Website or Huawei Cloud International Website?
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Service Closing and Disabling
- Can I Disable Huawei Cloud Services?
- What Is the Difference Between Closing and Disabling Huawei Cloud Services?
- Why Can't I Disable Huawei Cloud Services Immediately?
- What Is a Retention Period?
- Can I Restore Huawei Cloud Services After Closing Them?
- Why Does the Deletion of Huawei Cloud Services Fail?
- I Have Multiple HUAWEI IDs and Have Used Them to Enable Huawei Cloud Services. If I Delete One of the HUAWEI IDs, Can I Continue Using Other Ones?
- Why Can I Still Log In After Disabling Huawei Cloud Services?
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Account Upgrade
- Why Do I Need to Upgrade My Huawei Cloud Account to a HUAWEI ID? Will the Account Upgrade Affect My Huawei Cloud Services?
- Can I Use Huawei Cloud Without Upgrading My Account to a HUAWEI ID?
- Why Is My HUAWEI ID Not Displayed When I Upgrade My Huawei Cloud Account?
- Why Was I Unable to Upgrade to a HUAWEI ID?
- Can I Log In with My Huawei Cloud Account After Upgrading It to a HUAWEI ID?
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Basic Concepts
- Real-Name Authentication
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Others
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Basic Information (for Huawei Cloud Account)
- Why Can't I Subscribe to Cloud Services and Purchase Resources After Registering an Account?
- Why Do I Need to Select a Country/Region When Registering with Huawei Cloud?
- Why Didn't I Receive an Email Verification Code During Account Registration?
- Why Do I Need to Provide a Mobile Number During Registration?
- Can I Use a Mobile Number Not Registered in the Registration Country or Region of My Account?
- Why Didn't I Receive an SMS Verification Code When Binding a Mobile Number to My Account?
- Why Can't I Complete My Enterprise Information with a TIN?
- Can I Use One Email Address to Register Multiple Huawei Cloud Accounts?
- Why Can't I Delete My Account?
- What's the Difference Between Account Closing and Account Deletion?
- Can I Restore My Account If I Close It?
- Why is My Account Frozen?
- Why is My Account Suspended?
- Why Can't I Select Chinese Mainland When Registering with the Huawei Cloud International Website?
- Can I Use My Huawei Cloud International Account for the Huawei Cloud Chinese Mainland Website?
- How Do I Complete Huawei Cloud Account Information?
- What Are the Constraints for Huawei Cloud Chinese Mainland or International Website Users to Access Resources in the European Website as a Cloud Alliance User
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Basic Information (for Huawei Cloud Account)
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Basic Information (for HUAWEI ID)
- General Reference
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Requesting Association with a Partner
Customers can contact Huawei Cloud partners to obtain invitation links or QR codes. Then customers can click the links or scan the QR codes to complete the registration and association.
After a customer is associated with a partner in the reseller model, the customer account is frozen by default. When the account is frozen, the customer cannot buy, renew, or change resources. Some of the provisioned resources may be unavailable, but they still incur fees. To normally run services, the customer must contact its partner to set a budget and unfreeze its account.
Precautions
- A customer cannot be associated with a partner if the customer:
- Registers with Huawei Cloud (China).
- Has been associated with another partner.
- Has signed a special contract with HUAWEI CLOUD, such as offline directly-signed contract, authorized telemarketing contract with discounts, or directly-signed special offer contract.
- Has registered for more than seven days or has cash expenditure records.
- Has unpaid bills.
- Has been associated with an enterprise master in the unified accounting mode with a resource account or a cloud account.
- A customer cannot be associated with a partner in reseller model if the customer:
- Has signed a professional service contract with Huawei Cloud.
- Has valid reserved instances (RIs).
- Is using an enterprise member account.
- Is using an enterprise master account that has independent accounting members.
- If a customer associates with a partner in reseller model, customer's cash coupons:
- Can only be used to deduct customer's expenditures generated before the association.
- In the reseller model, if a customer invited has subscribed to resources before, you can freeze the customer's account and resources to prevent new fees from being generated by those resources.
Procedure
- Click the invitation link sent by the partner or scan the QR code sent by the partner.
- Read and agree to the Instructions for Associating with a Huawei Cloud Partner.
NOTE:
- This step is required only for the reseller model.
- After receiving a hyperlink or QR code from a partner for association, you need to contact the partner to send an online invitation link if you want to associate with a partner using an existing account.
- If you want to authorize partners to place orders and perform O&M on your behalf, select I have read and agree to the Letter of Authorization. You can refer to Managing Authorization Requests of Partners later. Processing the authorization now or later will not affect your association with the partner.
- Associate with the partner.
- Registering a new Huawei Cloud account to associate with a partner
- Click Register for Association to go to the account registration page.
- Select Country/Region, set Password and Email, enter the email verification code, and click Register.
- Using an existing Huawei Cloud account to associate with a partner
- Click Login for Association.
- On the login page, enter your account name and password, and click Log In.
- Registering a new Huawei Cloud account to associate with a partner
- Select the country or region that matches your billing address and select I have read and agree with the Huawei Cloud Customer Agreement and Privacy Statement. (You can also choose to enable services later.) Click Enable and Associate. You will be associated with the partner after you enabled Huawei Cloud.
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