All Documents
My AccountMy Account
-
User Guide
- Overview
- Registering a HUAWEI ID and Enabling HUAWEI CLOUD Services
- Logging In to HUAWEI CLOUD
- Real-Name Authentication
-
HUAWEI ID Information Management
- Resetting the Password
- Viewing Basic Information
- Changing the Tenant Name
- Setting the Tenant Type
- Changing the Tax Identification Number
- Binding or Changing the Service Mobile Number
- Changing the Service Email Address
- Modifying the Contact Information
- Modifying the Business Information
- Setting Preferences
- Disabling HUAWEI CLOUD Services (For HUAWEI ID Users Only)
- Partner
- My Master Account
-
Basic Information Management (for HUAWEI CLOUD Account)
- Registering an Account
- Logging In to HUAWEI CLOUD
- Resetting the Password
- Deleting an Account
- Viewing Account Information
- Changing the Account Name
- Setting the Account Type
- Changing the Tax Identification Number
- Tax Identification Numbers Collected by HUAWEI CLOUD
- Changing the Mobile Number
- Changing the Password
- Changing the Email Address
- Modifying the Contact Information
- Modifying the Business Information
-
FAQs
-
Basic Information (for HUAWEI ID)
-
Account Information
- What Is a HUAWEI ID?
- What Is a HUAWEI CLOUD Tenant?
- What Is the HUAWEI CLOUD Tenant Name?
- In What Circumstances Will HUAWEI CLOUD Services Be Frozen?
- In What Circumstances Will HUAWEI CLOUD Services Be Suspended?
- Why Is There a Service Email Address Displayed in the HUAWEI CLOUD Tenant Information Area?
- How Do I Modify the Email Address of My HUAWEI ID?
- How Do I Bind or Modify the Mobile Number of My HUAWEI ID?
-
Registration
- Will My Account Take Effect Immediately After Registration Is Completed?
- Can I Change My Registration Country/Region?
- Why Can't I Use My HUAWEI ID to Enable HUAWEI CLOUD Services?
- Can I Use the Same HUAWEI ID for Both HUAWEI CLOUD International and HUAWEI CLOUD Chinese Mainland Websites?
- Can I Use a Mobile Number to Enable HUAWEI CLOUD Services Multiple Times?
- Can I Use an Email Address to Enable HUAWEI CLOUD Services Multiple Times?
- What Can I Do If the System Is Busy When I Enable HUAWEI CLOUD Services?
- Why Did I Register with HUAWEI CLOUD Chinese Mainland and Not HUAWEI CLOUD International?
-
Login
- How Do I Know What Account I Am Logged In With?
- Why Can't I Log In Even Though My Credentials Are Correct?
- Why Can't I Log In to HUAWEI CLOUD Using My Huawei Official Website Account Registered at uniportal.huawei.com?
- Why Was I Prompted that My Account Information Does Not Exist When Resetting the Password?
- How Do I Reset My Password?
- What Can I Do If I Cannot Receive a Verification Code?
- What Can I Do If My HUAWEI ID Is Locked?
- How Do I Protect My HUAWEI ID When Using It to Log In to HUAWEI CLOUD?
- Can I Encrypt My HUAWEI ID During Login?
- Can I Access HUAWEI CLOUD Using a HUAWEI ID Not Associated with a HUAWEI CLOUD Account?
- How Do I Change the Mobile Number Associated with My Account If I Can No Longer Access My Phone?
-
Service Closing and Disabling
- Can I Disable HUAWEI CLOUD Services?
- What Is the Difference Between Closing and Disabling HUAWEI CLOUD Services?
- Why Can't I Disable HUAWEI CLOUD Services Immediately?
- What Is a Retention Period?
- Can I Restore HUAWEI CLOUD Services After Closing Them?
- Why Does the Deletion of HUAWEI CLOUD Services Fail?
- I Have Multiple HUAWEI IDs and Have Used Them to Enable HUAWEI CLOUD Services. If I Delete One of the HUAWEI IDs, Can I Continue Using Other Ones?
- Why Can I Still Log In After Disabling HUAWEI CLOUD Services?
-
Account Upgrade
- Why Should I Upgrade My HUAWEI CLOUD Account to a HUAWEI ID?
- Can I Use HUAWEI CLOUD Without Upgrading My Account to a HUAWEI ID?
- Why Is My HUAWEI ID Not Displayed When I Upgrade My HUAWEI CLOUD Account?
- Why Was I Unable to Upgrade to a HUAWEI ID?
- Can I Log In with My HUAWEI CLOUD Account After Upgrading It to a HUAWEI ID?
-
Account Information
- Real-Name Authentication
-
Others
-
Basic Information (for HUAWEI CLOUD Account)
- Why Can't I Subscribe to Cloud Services and Purchase Resources After Registering an Account?
- Why Do I Need to Select a Country/Region When Registering with HUAWEI CLOUD?
- Why Didn't I Receive an Email Verification Code During Account Registration?
- Why Do I Need to Provide a Mobile Number During Registration?
- Can I Use a Mobile Number Not Registered in the Registration Country or Region of My Account?
- Why Didn't I Receive an SMS Verification Code When Binding a Mobile Number to My Account?
- Why Can't I Complete My Enterprise Information with a TIN?
- Can I Use One Email Address to Register Multiple HUAWEI CLOUD Accounts?
- Why Can't I Delete My Account?
- What's the Difference Between Account Closing and Account Deletion?
- Can I Restore My Account If I Close It?
- Why is My Account Frozen?
- Why is My Account Suspended?
- Why Can't I Select Chinese Mainland When Registering with the HUAWEI CLOUD International Website?
- Can I Use My HUAWEI CLOUD International Account for the HUAWEI CLOUD Chinese Mainland Website?
- Can I Change the Registration Country/Region of My HUAWEI CLOUD Account?
- How Do I Complete HUAWEI CLOUD Account Information?
-
Basic Information (for HUAWEI CLOUD Account)
-
Basic Information (for HUAWEI ID)
Updated at: May 16, 2022 GMT+08:00
Requesting Association with a Partner
Customers can contact HUAWEI CLOUD partners to obtain invitation links or QR codes. Then customers can click the links or scan the QR codes to complete the registration and association.
After a customer is associated with a partner in reseller model, the customer account is automatically frozen. In this state, the customer cannot purchase, renew the subscription to, change, or properly use resources. To normally run services, the customer must contact its partner to set a monthly budget and unfreeze its account.
Precautions
- A customer cannot be associated with a partner if the customer:
- Registers with HUAWEI CLOUD (China).
- Has been associated with another partner.
- Has signed a special contract with HUAWEI CLOUD, such as offline directly-signed contract, authorized telemarketing contract with discounts, or directly-signed special offer contract.
- Is a consulting partner or the one that is applying to become a consulting partner.
- Has registered for more than seven days or has cash expenditure records.
- Has unpaid bills.
- A customer cannot be associated with a partner in reseller model if the customer:
- Has signed a professional service contract with HUAWEI CLOUD.
- Has valid reserved instances (RIs).
- Are using an enterprise master or member account.
- A customer cannot be associated with a partner in referral model if the customer:
- Has a different registration country from the partner.
- Has a different signing entity from the partner.
- If a customer associates with a partner in reseller model, customer's cash coupons:
- Can only be used to deduct customer's expenditures generated before the association.
Procedure
- Click the invitation link sent by the partner or scan the QR code sent by the partner.
- Read the Instructions for Associating with a HUAWEI CLOUD Partner and select I have read and agree to the terms and conditions.
This step is required only for the reseller model.
- Associate with the partner.
- Registering a new HUAWEI CLOUD account to associate with a partner
- Click Register for Association to go to the account registration page.
- Select Country/Region, set Password and Email, enter the email verification code, and click Register.
- Using an existing HUAWEI CLOUD account to associate with a partner
- Click Login for Association.
- On the login page, enter your account name and password, and click Log In.
- Registering a new HUAWEI CLOUD account to associate with a partner
- Select I have read and agree with the HUAWEI CLOUD Customer Agreement, Privacy Statement, and Instructions for Associating with HUAWEI CLOUD Partner. (You can also choose to enable services later.). Click Enable.
Parent topic: Partner
