Updated on 2025-07-08 GMT+08:00

Unsubscription Rules

  • The transaction guarantee period ends when service supervision is complete (that is, when the order status changes to Completed).
  • In the case of special products or orders, the specific agreements between you and sellers shall prevail.
Table 1 Unsubscription rules

Delivery Method

Service Supervision Involved

Unsubscription Rule

(Customer) How to Request

(Seller) How to Review

Image

No

  • Unsubscription rules for images on KooGallery are the same as those for products and services on Huawei Cloud. For details, see Unsubscriptions.
  • Pay-per-use resources cannot be unsubscribed from.

Unsubscription Procedure

/

SaaS

Yes

During the transaction guarantee period, you can negotiate with sellers for unsubscriptions.

Requesting a Negotiated Unsubscription

Navigate to Seller Console > Orders > Unsubscriptions.

No

Unsubscription is not supported.

/

/

License

Yes

During the transaction guarantee period, you can negotiate with sellers for unsubscriptions.

Requesting a Negotiated Unsubscription

Navigate to Seller Console > Orders > Unsubscriptions.

Professional service

Yes

Hardware

Yes

Content service, consulting service, and cloud host

No

Unsubscription is not supported.

/

/