Help Center/ KooGallery/ Seller Guide/ Product Transaction/ Managing Unsubscriptions/ Unsubscribing from a Product
Updated on 2025-12-02 GMT+08:00
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Unsubscribing from a Product

After a customer requests to unsubscribe from a professional service, license, SaaS involving service supervision, hardware, or data asset, you can view the request details and review the request on the Seller Console.

Unsubscription Process

Procedure

  1. Go to the Seller Console > Orders > Unsubscriptions page.
  2. Click Review in the Operation column of a row containing a target unsubscription request.

  3. On the unsubscription details page, view the unsubscription request details.

    Enter the review comments and upload the communication records agreed upon with the customer. If the order is partially unsubscribed, upload the acceptance document of the delivered part.

    Click Accept Product or Reject.

    • Phone Number: If the customer has agreed to provide the contact information to you when submitting the unsubscription request, you can view the customer's contact information.
    • Reject the request if you consider it unreasonable. The unsubscription process will end. The customer can submit their request again.

Parent topic: Managing Unsubscriptions