Unsubscription Rules

Unsubscription Rules for Yearly/Monthly Subscriptions

1. When unsubscribing from resource instances, you will be billed handling fees. If the instances are in use, the consumption amount will also be billed.
   • Handling fees and the consumption amount are both paid from the cash account.
2. Unsubscription fees:
   • Refund amount = Actual payment – Consumption amount – Handling fee. The coupons are not returned. The actual refund amount is displayed on the unsubscription page. (If the calculated refund amount is less than 0, there will be no refund.)
   • Actual payment

     This is the actually paid amount excluding the applicable coupons.

   • Consumption amount = Actual payment x (Actual usage duration/Subscribed period) (The unsubscription calculation formula is for reference only. The actual consumption duration is measured in days, and the actual amount is subject to the amount in the bill and expenditure details.)
   • Handling fee: There is a handling fee for unsubscription, unless the free handling fee is specified in the effective framework contract for the customer.
     Table 1 describes the unsubscription handling fee in detail.

     Table 1 Unsubscription handling fee

     Service Type	Actual Usage Duration ≤ 1 Year	1 Year < Actual Usage Duration ≤ 2 Years	2 Years < Actual Usage Duration ≤ 3 Years
     3-year subscription	Handling fee = 15% of your actual payment	Handling fee = 10% of your actual payment	Handling fee = 5% of your actual payment
     2-year subscription	Handling fee = 15% of your actual payment	Handling fee = 10% of your actual payment	-
     1-year subscription	Handling fee = 10% of your actual payment	-	-
     Monthly subscription	Handling fee = 10% of your actual payment	-	-

     Example 1: The refund is shown in Figure 1.

     A customer placed and paid a monthly order for EVS at the price of $110.00 USD on August 19, 2022. The total subscription period is 32 days and the EVS would expire on September 19, 2022.

     On September 2, 2022, the customer unsubscribed from the EVS after using it for 14 days.

     Handling fee: Actual payment x 10% = $110.00 USD x 10% = $11 USD

     Consumption amount = Actual payment x (Actual usage duration/Subscribed period) = $110.00 USD x (14 days/32 days) = $48.13 USD

     Refund amount = Actual payment – Consumption amount – Handling fee = $110.00 USD – $48.13 USD – $11.00 USD = $50.87 USD. (If coupons were used for the order, the coupons will not be refunded.)

     Figure 1 Refund amount example
     

Unsubscription Rules for Reserved Instances

Table 2 describes the calculation formulas of refunds for reserved instances and the payment modes. See the unsubscription page for the final refund amount.

• Cash coupons will not be returned when you unsubscribe from an all-upfront reserved instance.
• Order amount = Prepaid amount (= Cash + Cash coupons) + Amount per hour x Total subscribed hours.
• Unsubscription handling fee = Order amount x Remaining period/Total period x 12%. For a no-upfront reserved instance, the handling fee is deducted based on the following order of priority: Cash coupons > Balance.
• Remaining period: The remaining valid hours starting from the next hour. For example, if the unsubscription occurs at 10:30, the remaining period is calculated starting from 11:00.
• For an all-upfront reserved instance, if the calculated refund amount is less than 0, it is cleared and no payment is needed from the customer.

Example 2

Suppose you purchased a 1-year reserved instance and paid $100 USD ($50 USD cash coupon + $50 USD balance) in advance. Half a year later, you want to unsubscribe from the reserved instance. The remaining value of the reserved instance is $25 USD and the handling fee is $6 USD. In this case, an actual refund of $19 USD is all returned to the account balance.

Example 3

Suppose you purchased a 1-year reserved instance and paid $100 USD ($90 USD cash coupon + $10 USD balance) in advance. Half a year later, you want to unsubscribe from the reserved instance. The remaining value of the reserved instance is $5 USD and the handling fee is $6 USD. In this case, the refund amount is less than $0 USD, no refund will be returned and no payment is required from the customer.

Procedure

1. Go to the Unsubscriptions page in the Billing Center.
2. Choose Unsubscribe from In-Use Resources > Unsubscription Allowed.
3. Unsubscribe from a single instance or multiple instances in a batch based on the actual requirements.
   

   1. You can search for instances by instance name, order number, or ID, or filter instances by product type, region, or enterprise project. Only when the enterprise project management function is enabled, you can filter instances by enterprise project.
   2. If you unsubscribe from instances in a batch, a combined transaction order is generated. On the combined order details page, click the order number of an instance to view the detailed unsubscription and refund of the instance.
   • Single unsubscription: Click Unsubscribe in the Operation column for the instance which you want to unsubscribe from.

     

   • Batch unsubscription: Select the target instances from the list and click Batch Unsubscribe on top of the list.

     

4. Click Expand to view the unsubscription details, specify the unsubscription reason, select the confirmation check boxes, and then click Confirm.

   

   

   In the unsubscription from a composite product (for example, ECS + image + EVS), of which some are provided by Huawei Cloud and others by a third party, Huawei Cloud refunds you only the fees for the products charged by itself. You need to contact the specific service provider for the refund details.