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Unsubscription Allowed

Updated at: Feb 09, 2021 GMT+08:00

Unsubscription Rules for Yearly/Monthly Resources

  1. When unsubscribing from a resource instance, you will be charged a handling fee. The amount due will be charged. Used cash coupons and discount coupons will not be returned.
    • Handling fees and amounts due are in cash.
    • Cash coupons cannot be used any longer if they have expired when returned.
  2. Unsubscription fee calculation:

    Refund amount = Your actual payment – Amount due – Handling fees. The used cash coupons will not be refunded. See the unsubscription page for the final refund amount.

    Your actual payment refers to the payment in cash, not including any payment in cash coupons.

    Amount due = Actual payment x (Actual product usage period/Subscribed period)

    The handling fees include the cash account handling fee, as described in Table 2.

    In an unsubscription from a renewal period that has not taken effect, no handling fees are charged and the used cash coupons are refunded. When there is more than one renewal period that has not taken effect, you can choose to unsubscribe from the resource or the last renewal period.

    Table 1 Unsubscription handling fee

    Service Type

    Actual Product Usage Period ≤ 1 Year

    1 Year < Actual Product Usage Period ≤ 2 Years

    2 Years < Actual Product Usage Period ≤ 3 Years

    3-year prepaid product

    Handling fee = 15% of your actual payment

    Handling fee = 10% of your actual payment

    Handling fee = 5% of your actual payment

    2-year prepaid product

    Handling fee = 15% of your actual payment

    Handling fee = 10% of your actual payment

    -

    1-year prepaid product

    Handling fee = 10% of your actual payment

    -

    -

    Monthly prepaid product

    Handling fee = 10% of your actual payment

    -

    -

    If the calculated refund is less than 0, there will be no refund.

Unsubscription Rules for Reserved Instances

Table 3 describes the calculation formulas of refunds for reserved instances and the payment modes. (See the unsubscription page for the final refund amount.)

Table 2 Refund calculation formulas and payment methods
  

Full Upfront

No Upfront

Fee

Remaining value – Handling fee

Handling fee

Remaining value

Cash x Remaining period/Total period

——

Unsubscription handling fee

Prepaid amount (= Cash + Cash coupons) x Remaining period/Total period x 12%

Amount per hour x Total subscribed hours x Remaining period/Total period x 12%

Calculation formula

Cash x Remaining period/Total period – Prepaid amount (= Cash + Cash coupons) x Remaining period/Total period x 12%

(Cleared when the unsubscribed amount is less than 0)

Amount per hour x Total subscribed hours x Remaining period/Total period x 12%

Payment method

Money returned to customers by Huawei is paid immediately upon unsubscription.

Payment to Huawei from customers is settled monthly.

(RI coupons applicable)

  • Cash coupons will not be returned when you unsubscribe from an all-upfront reserved instance.
  • Order amount = Prepaid amount (= Cash + Cash coupons) + Amount per hour x Total subscribed hours.
  • Unsubscription handling fee = Order amount x Remaining period/Total period x 12%. For a no-upfront reserved instance, the handling fee is deducted based on the following order of priority: Cash coupons > Balance.
  • Remaining period: The remaining valid hours starting from the next hour. For example, if the unsubscription occurs at 10:30, the remaining period is calculated starting from 11:00.
  • For an all-upfront reserved instance, if the calculated refund amount is less than 0, it is cleared and no payment is needed from the customer.

Example 1: Customer A pays $100 USD ($50 USD cash coupon + $50 USD balance) in advance to purchase a one-year reserved instance. After half a year, the customer needs to unsubscribe from the reserved instance for some reason. The remaining value of the reserved instance is $25 USD and the handling fee is $6 USD. An actual refund amount of $19 USD is all returned to the account balance.

Example 2: Customer B pays $100 USD ($90 USD cash coupon + $10 USD balance) in advance to purchase a one-year reserved instance. After half a year, the customer needs to unsubscribe from the reserved instance for some reason. The remaining value of the reserved instance is $5 USD and the handling fee is $6 USD. Since Refund amount = Remaining value – Handling fee < 0, it is cleared and no payment is needed from the customer.

Procedure

  1. Go to the Unsubscription and Aftersales > Unsubscriptions page.
  2. Click Unsubscribe from In-Use Resources and then click Unsubscription Allowed.
  3. Choose single unsubscription or batch unsubscription as needed.

    • Unsubscribing from a single resource: Click Unsubscribe from Resource for a resource from which you want to unsubscribe.

    • Batch unsubscribing from resources: Select the target resources from the resource list and click Batch Unsubscribe in the upper left corner of the resource list.

  4. Check the unsubscription information and click Confirm.

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