Help Center > > User Guide> Unsubscriptions> Unsubscription Rules

Unsubscription Rules

Updated at:Sep 16, 2020 GMT+08:00

HUAWEI CLOUD supports three types of unsubscriptions:

  • Unsubscribing from a renewal period: You can unsubscribe from a renewal period before the renewal period takes effect.
  • Unsubscribing upon an abnormal provisioning or change: You can unsubscribe from a service if it fails to be provisioned or changed.
  • Unsubscribing from a resource: All other unsubscriptions are categorized into this type. Handling fees are charged for this type of unsubscription.

For details, see Unsubscribing from Resources.

Precautions

  • An approval from the account manager is required when the unsubscribed amount is greater than $1,000 USD. The approval takes less than 24 hours. You can view the progress of an unsubscription in Unsubscriptions.
  • If you perform a change operation before a renewal period takes effect, you can only unsubscribe from the resources and cannot unsubscribe from the renewal period.
  • If you add a subsidiary resource after you have successfully renewed your yearly/monthly resources, you can only unsubscribe from the resources but cannot unsubscribe from the renewal period. If you add a subsidiary resource and then renew your yearly/monthly resources, you can unsubscribe from the renewal period.
  • For unsubscriptions of the Marketplace products, see Unsubscription Rules on the Marketplace.
  • For unsubscriptions that are not supported, see List of Cloud Service Products That You Cannot Unsubscribe From.
  • Table 1 describes the unsubscription rules.
    Table 1 Unsubscription rules

    Unsubscription Type

    Number of Unsubscriptions

    Handling Fee Charged

    Amount Due Charged

    Cash Coupons Refunded

    Discount Coupons Refunded

    Unsubscribing from a resource

    Unlimited

    Yes

    Yes

    No

    No

    Unsubscribing from a resource that has not taken effect

    Unlimited

    No

    No

    Yes

    No

    Unsubscribing upon an abnormal provisioning or change

    Unlimited

    No

    No

    Yes

    No

    Unsubscribing from a renewal period that has not taken effect

    Unlimited

    No

    No

    Yes

    No

    • The handling fees and the amount due include cashes.
    • Cash coupons cannot be used any longer if they have expired when returned.

Unsubscription Rules for Resources

Refund amount = Your actual payment – Amount due – Handling fees. The used cash coupons will not be refunded. See the unsubscription page for the final refund amount.

  • Your actual payment refers to the payment in cash, not including any payment in cash coupons.
  • Amount due = Actual payment x (Actual product usage period/Subscribed period)
  • The handling fees include the cash account handling fee, as described in Table 2.

    In an unsubscription from a renewal period that has not taken effect, no handling fees are charged and the used cash coupons are refunded. When there is more than one renewal period that has not taken effect, you can choose to unsubscribe from the resource or the last renewal period.

Table 2 Handling fees

Product Type

Actual Product Usage Period ≤ 1 Year

1 Year < Actual Product Usage Period ≤ 2 Years

2 Years < Actual Product Usage Period ≤ 3 Years

3-year prepaid product

Handling fee = 15% of your actual payment

Handling fee = 10% of your actual payment

Handling fee = 5% of your actual payment

2-year prepaid product

Handling fee = 15% of your actual payment

Handling fee = 10% of your actual payment

-

1-year prepaid product

Handling fee = 10% of your actual payment

-

-

Monthly prepaid product

Handling fee = 10% of your actual payment

-

-

  • If the calculated refund amount is less than 0, there will be no refund.

Unsubscription Rules for Reserved Instances

Table 3 describes the calculation formulas of refunds for reserved instances and the payment modes. (See the unsubscription page for the final refund amount.)

Table 3 Refund calculation formulas and payment modes
  

Full Upfront

No Upfront

Fee

Remaining value – Handling fee

Handling fee

Remaining value

Cash x Remaining period/Total period

——

Unsubscription handling fee

Prepaid amount (= Cash + Cash coupons) x Remaining period/Total period x 12%

Amount per hour x Total subscribed hours x Remaining period/Total period x 12%

Calculation formula

Cash x Remaining period/Total period – Prepaid amount (= Cash + Cash coupons) x Remaining period/Total period x 12%

(Cleared when the unsubscribed amount is less than 0)

Amount per hour x Total subscribed hours x Remaining period/Total period x 12%

Payment mode

Money returned to customers by Huawei is paid immediately upon unsubscription.

Payment to Huawei from customers is settled monthly.

(Reserved instance coupons applicable)

  • Cash coupons will not be returned when you unsubscribe from an all-upfront reserved instance.
  • Order amount = Prepaid amount (= Cash + Cash coupons) + Amount per hour x Total subscribed hours.
  • Unsubscription handling fee = Order amount x Remaining period/Total period x 12%. For a no-upfront reserved instance, the handling fee is deducted based on the following order of priority: Cash coupons > Balance.
  • Remaining period refers to the remaining valid hours calculated from the next hour. Example: When an unsubscription occurs at 10:30, the remaining period is calculated starting from 11:00.
  • For an all-upfront reserved instance, if the calculated refund amount is less than 0, it is cleared and no payment is needed from the customer.

Example 1: Customer A pays $100 USD ($50 USD cash coupon + $50 USD balance) in advance to purchase a one-year reserved instance. After half a year, the customer needs to unsubscribe from the reserved instance for some reason. The remaining value of the reserved instance is $25 USD and the handling fee is $6 USD. An actual refund amount of $19 USD is all returned to the account balance.

Example 2: Customer B pays $100 USD ($90 USD cash coupon + $10 USD balance) in advance to purchase a one-year reserved instance. After half a year, the customer needs to unsubscribe from the reserved instance for some reason. The remaining value of the reserved instance is $5 USD and the handling fee is $6 USD. Since Refund amount = Remaining value – Handling fee < 0, it is cleared and no payment is needed from the customer.

Refund Receiving Time

If any of the unsubscription orders are to be paid through month-end settlement, the refund will be settled at the end of the month. If none of the unsubscription orders are to be paid through month-end settlement, you will receive the refund immediately.

Cash coupons are returned immediately.

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