Compute
Elastic Cloud Server
Huawei Cloud Flexus
Bare Metal Server
Auto Scaling
Image Management Service
Dedicated Host
FunctionGraph
Cloud Phone Host
Huawei Cloud EulerOS
Networking
Virtual Private Cloud
Elastic IP
Elastic Load Balance
NAT Gateway
Direct Connect
Virtual Private Network
VPC Endpoint
Cloud Connect
Enterprise Router
Enterprise Switch
Global Accelerator
Management & Governance
Cloud Eye
Identity and Access Management
Cloud Trace Service
Resource Formation Service
Tag Management Service
Log Tank Service
Config
OneAccess
Resource Access Manager
Simple Message Notification
Application Performance Management
Application Operations Management
Organizations
Optimization Advisor
IAM Identity Center
Cloud Operations Center
Resource Governance Center
Migration
Server Migration Service
Object Storage Migration Service
Cloud Data Migration
Migration Center
Cloud Ecosystem
KooGallery
Partner Center
User Support
My Account
Billing Center
Cost Center
Resource Center
Enterprise Management
Service Tickets
HUAWEI CLOUD (International) FAQs
ICP Filing
Support Plans
My Credentials
Customer Operation Capabilities
Partner Support Plans
Professional Services
Analytics
MapReduce Service
Data Lake Insight
CloudTable Service
Cloud Search Service
Data Lake Visualization
Data Ingestion Service
GaussDB(DWS)
DataArts Studio
Data Lake Factory
DataArts Lake Formation
IoT
IoT Device Access
Others
Product Pricing Details
System Permissions
Console Quick Start
Common FAQs
Instructions for Associating with a HUAWEI CLOUD Partner
Message Center
Security & Compliance
Security Technologies and Applications
Web Application Firewall
Host Security Service
Cloud Firewall
SecMaster
Anti-DDoS Service
Data Encryption Workshop
Database Security Service
Cloud Bastion Host
Data Security Center
Cloud Certificate Manager
Edge Security
Situation Awareness
Managed Threat Detection
Blockchain
Blockchain Service
Web3 Node Engine Service
Media Services
Media Processing Center
Video On Demand
Live
SparkRTC
MetaStudio
Storage
Object Storage Service
Elastic Volume Service
Cloud Backup and Recovery
Storage Disaster Recovery Service
Scalable File Service Turbo
Scalable File Service
Volume Backup Service
Cloud Server Backup Service
Data Express Service
Dedicated Distributed Storage Service
Containers
Cloud Container Engine
SoftWare Repository for Container
Application Service Mesh
Ubiquitous Cloud Native Service
Cloud Container Instance
Databases
Relational Database Service
Document Database Service
Data Admin Service
Data Replication Service
GeminiDB
GaussDB
Distributed Database Middleware
Database and Application Migration UGO
TaurusDB
Middleware
Distributed Cache Service
API Gateway
Distributed Message Service for Kafka
Distributed Message Service for RabbitMQ
Distributed Message Service for RocketMQ
Cloud Service Engine
Multi-Site High Availability Service
EventGrid
Dedicated Cloud
Dedicated Computing Cluster
Business Applications
Workspace
ROMA Connect
Message & SMS
Domain Name Service
Edge Data Center Management
Meeting
AI
Face Recognition Service
Graph Engine Service
Content Moderation
Image Recognition
Optical Character Recognition
ModelArts
ImageSearch
Conversational Bot Service
Speech Interaction Service
Huawei HiLens
Video Intelligent Analysis Service
Developer Tools
SDK Developer Guide
API Request Signing Guide
Terraform
Koo Command Line Interface
Content Delivery & Edge Computing
Content Delivery Network
Intelligent EdgeFabric
CloudPond
Intelligent EdgeCloud
Solutions
SAP Cloud
High Performance Computing
Developer Services
ServiceStage
CodeArts
CodeArts PerfTest
CodeArts Req
CodeArts Pipeline
CodeArts Build
CodeArts Deploy
CodeArts Artifact
CodeArts TestPlan
CodeArts Check
CodeArts Repo
Cloud Application Engine
MacroVerse aPaaS
KooMessage
KooPhone
KooDrive

Unsubscription Rules

Updated on 2025-02-24 GMT+08:00

Unsubscription Rules for Yearly/Monthly Subscriptions

  1. When unsubscribing from resources, you will be billed handling fees. If the instances are in use, the consumed amount will also be billed. The used coupons will not be returned.
    • The consumed amount and unsubscription handling fee refer to the cash used.
  2. The formula for calculating the unsubscription fee is for reference only. The actual amount depends on the bill and expenditure details.
    • Actual refund = Paid amount – Consumed amount – Handling fee (If the calculated refund amount is less than 0, there will be no refund.)
    • Paid amount refers to the amount you actually paid, excluding any payment in cash coupons.
    • Consumed amount = Paid amount x (Actual usage period/Subscription term) (The usage duration is accurate to hour. The actual usage period and subscription term are rounded down by hour.)
      • Subscription term: calculated from the hour when the order takes effect. For example, if a resource is purchased at 10:30, the total order duration starts from 10:00.
      • Actual usage period: The actual duration is calculated based on the hour when the unsubscription is performed. For example, if a resource is unsubscribed from at 18:40, the actual usage period is calculated starting from 18:00.

        Example: If you purchased a monthly EVS disk at 10:30:00 on January 1, 2024, and it would expire at 23:59:59 on February 1, 2024. The total order duration is 31 days and 14 hours (from 10:00:00 on January 1, 2024 to 2024 00:00:00 on February 2, 2024). At 18:40:00 on January 15, 2024, you unsubscribed from the resource. The actual usage period was 14 days and 8 hours (from 10:00:00 on January 1, 2024 to 18:00:00 on January 15, 2024).

    • Handling fee: There is a handling fee for unsubscription. The handling fee depends on the actual usage duration and subscription term, as shown in Table 1.
      Table 1 Unsubscription handling fee

      Subscription Term

      Actual Usage Period ≤ 1 Year

      1 Year < Actual Usage Period ≤ 2 Years

      2 Years < Actual Usage Period ≤ 3 Years

      3-year subscription

      Handling fee = 15% of your actual payment

      Handling fee = 10% of your actual payment

      Handling fee = 5% of your actual payment

      2-year subscription

      Handling fee = 15% of your actual payment

      Handling fee = 10% of your actual payment

      -

      1-year subscription

      Handling fee = 10% of your actual payment

      -

      -

      Monthly subscription

      Handling fee = 10% of your actual payment

      -

      -

      Example 1: Unsubscribing from a resource which is not renewed

      At 10:30:00 on January 1, 2024, you purchased a monthly EVS disk. The EVS would expire at 23:59:59 on February 1, 2024. The subscription term is 31 days and 14 hours (including the hour when the order takes effect). The amount due was $90.00 USD. You used a cash coupon of $10 USD, and the paid amount was $80.00 USD.

      At 18:40:00 on January 8, 2024, you unsubscribed from the resource. The actual usage period was 7 days and 8 hours (excluding the hour when the unsubscription is initiated). Consumed amount = Actual usage period/Subscription term x Paid amount = 7 days and 8 hours/31 days and 14 hours x $80 USD = $18.57 USD

      Actual refund = Paid amount ($80.00 USD) – Consumed amount ($18.57 USD) – Handling fee ($8.00 USD) = $53.43 USD

      Example 2: Unsubscribing from a resource which has been renewed

      At 10:30:00 on March 1, 2024, you subscribed to an ECS for three months. The ECS would expire at 23:59:59 on June 1, 2024. The subscription term is 92 days and 14 hours (including the hour when the order takes effect). The amount due is $300.00 USD and the paid amount is $300.00 USD.

      On March 21, 2024, you spent $100.00 USD in renewing the ECS for one month, and the resource would expire on July 1, 2024. You actually paid $100.00 USD.

      At 18:40:00 on April 1, 2024, you unsubscribed from the resource. The actual usage period was 31 days and 8 hours (excluding the hour when the unsubscription is initiated). Consumed amount = Actual usage period/Subscription term x Paid amount = 31 days and 8 hours/92 days and 14 hours x $300 USD = $101.53 USD

      Actual refund = Paid amount for the purchase ($300 USD) – Consumed amount ($101.53 USD) – Handling fee ($30 USD) + Paid amount for the renewal ($100 USD) = $268.47 USD

Unsubscription Rules for Reserved Instances

Table 2 describes the calculation formulas of refunds for reserved instances and the payment modes. See the unsubscription page for the final refund amount.

Table 2 Refund calculation formulas and payment methods
  

Full Upfront

No Upfront

Fee

Remaining value – Handling fee

Handling fee

Remaining value

Cash x Remaining period/Total period

——

Unsubscription handling fee

Prepaid amount (= Cash + Cash coupons) x Remaining period/Total period x 12%

Amount per hour x Total subscribed hours x Remaining period/Total period x 12%

Calculation formula

Cash x Remaining period/Total period – Prepaid amount (= Cash + Cash coupons) x Remaining period/Total period x 12%

(Cleared when the unsubscribed amount is less than 0)

Amount per hour x Total subscribed hours x Remaining period/Total period x 12%

Payment method

Money returned to customers by Huawei is paid immediately upon unsubscription.

Payment to Huawei from customers is settled monthly. Coupons dedicated for RIs can be used if there are.

  • Used coupons will not be returned when you unsubscribe from an all-upfront reserved instance.
  • Order amount = Prepaid amount (= Cash + Cash coupons) + Amount per hour x Total subscribed hours.
  • Unsubscription handling fee = Order amount x Remaining period/Total period x 12%. For a no-upfront reserved instance, the handling fee is deducted based on the following order of priority: Cash coupons > Balance.
  • Remaining period: The remaining valid hours starting from the next hour. For example, if the unsubscription occurs at 10:30, the remaining period is calculated starting from 11:00.
  • For an all-upfront reserved instance, if the calculated refund amount is less than 0, it is cleared and no payment is needed from the customer.

Example 1

Suppose you purchased a 1-year reserved instance and paid $100 USD ($50 USD cash coupon + $50 USD balance) in advance. Half a year later, you want to unsubscribe from the reserved instance. The remaining value of the reserved instance is $25 USD and the handling fee is $6 USD. In this case, an actual refund of $19 USD is all returned to the account balance.

Example 2:

Suppose you purchased a 1-year reserved instance and paid $100 USD ($90 USD cash coupon + $10 USD balance) in advance. Half a year later, you want to unsubscribe from the reserved instance. The remaining value of the reserved instance is $5 USD and the handling fee is $6 USD. In this case, the refund amount is less than $0 USD, no refund will be returned and no payment is required from the customer.

Procedure

  1. Enter the Unsubscriptions page.
  2. Choose Unsubscribe from In-Use Resources > Unsubscription Allowed.
  3. Unsubscribe from a single instance or multiple instances in a batch based on the actual requirements.

    NOTE:

    You can search for instances by instance name, order number, or instance ID, or find instances by product type, region, or validity period. You can also filter instances by enterprise project if you have enabled the enterprise project management function.

    • Single unsubscription: Click Unsubscribe from Resource in the Operation column for the instance which you want to unsubscribe from.

    • Batch unsubscription: Select the target instances and click Batch Unsubscribe on top of the list.

  4. View the unsubscription information and refunds. Select the unsubscription reasons, select the confirmation checkbox, and then click Confirm.

    NOTE:
    • Before unsubscription, ensure that data on the resources to be unsubscribed from has been backed up or migrated. After the unsubscription, the resources will be deleted, and the data on them cannot be restored.
    • In the unsubscription from a composite product (for example, ECS + image + EVS), of which some are provided by Huawei Cloud and others by a third party, Huawei Cloud refunds you only the fees for the products charged by itself. You need to contact the specific service provider for the refund details.

We use cookies to improve our site and your experience. By continuing to browse our site you accept our cookie policy. Find out more

Feedback

Feedback

Feedback

0/500

Selected Content

Submit selected content with the feedback