Updated on 2024-05-28 GMT+08:00

Unsubscription Not Allowed

Any unsubscriptions from resources are not allowed in any of the following scenarios. You can go to the Orders > Unsubscriptions page in the Billing Center, and choose Unsubscribe from In-Use Resources > Unsubscription Not Allowed to view the reason why these resources in use cannot be unsubscribed from.

  1. Common unsubscriptions not allowed
    • Free cloud services
    • Trial cloud services
    • One-off billed cloud services
    • Resource package products (excluding cloud server backups and data warehouses)
    • Products for which other transactions are in progress
    • Expired cloud services
    • Account frozen for legal management. If your account is frozen due to violation, all your resources cannot be unsubscribed from. If one of your resources is frozen due to violation, that resource cannot be unsubscribed from.
    • KooGallery cloud service for which an invoice has been issued, or resources for which an invoice has been issued to a partner
    • Orders associated with a standard sales contract
    • Cloud services that have participated in a special reward event, such as promotion packages, promotion coupons, promotion coupon gift packs, discount coupon plans, lucky draws, and recommendation for gift (cloud bean)
    • DevCloud products
  2. KooGallery products that you cannot unsubscribe from

    You cannot unsubscribe from KooGallery products. See Unsubscription Rules for details.

  3. Other unsubscriptions not allowed
    • Resources are unavailable.
    • You have purchased a portfolio subscription.
    • The subscription relationship records have been dumped.
    • You have subscribed to a support plan and have already used some of the benefits it provides.
    • A senior benefit has been used for trial.
  4. Common cloud services that cannot be unsubscribed from: See Table 1 for details.
    Table 1 Cloud services that you cannot unsubscribe from

    No.

    Cloud Service

    1

    HUAWEI CLOUD Meeting

    2

    SSL Certificate Service

    3

    Dedicated Computing Cluster (DCC)

    4

    Advanced Anti-DDoS

    5

    Data Encryption Workshop (DEW)

    6

    Simple Message Notification (SMN)

    7

    IoT Device Access (loTDA)

    8

    Direct Connect

    9

    Contact Center

    10

    Artificial Intelligence Service

    11

    Machine Learning Service

    12

    Elasticsearch Service

    13

    Dedicated Cloud Bare Metal Server

    14

    Dedicated Cloud Server Backup

    15

    Dedicated Cloud Storage

    16

    CCE Agile (HCS)

  5. The following types of resources are not displayed on the Orders > Unsubscriptions page in the Billing Center:
    • One-time use products, which become invalid immediately after purchase
    • Reserved instances which need to be unsubscribed from on the specific cloud service page

Procedure

  1. Go to the Orders > Unsubscriptions page in the Billing Center, and choose Unsubscribe from In-Use Resources > Unsubscription Not Allowed.
  2. Locate the target instance and view the reason why it cannot be unsubscribed from.