Help Center/ Live/ Billing/ Arrears
Updated on 2024-08-07 GMT+08:00

Arrears

Handling Arrears

Description

  • With pay-per-use billing, fees are deducted based on the billing cycle of each billing item. If the account balance is insufficient, the fee cannot be deducted in the previous billing cycle, resulting in arrears of Live.
  • If Live is in arrears, the resource retention period starts. The data configured in Live is retained, but you cannot access or use Live. If the outstanding payment is not cleared before the retention period expires, data stored in Live will be deleted and cannot be restored.