Help Center/ Elastic IP/ Billing/ Arrears
Updated on 2024-09-18 GMT+08:00
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Arrears

If your configured payment method is unable to pay for your bill, your account will be in arrears. You will need to update your payment method or to top up your account in a timely manner if you want to continue using your cloud services.

Arrears Reason

Your account balance is insufficient to pay for the used resources on the pay-per-use basis.

Arrears Impact

  • Yearly/Monthly

    This is a pre-paid billing mode, so you can continue using yearly/monthly EIP resources even if your account is in arrears. However, you cannot perform operations such as purchasing new EIPs, upgrading the EIP specifications, or renewing EIPs, because they will generate new expenditures.

  • Pay-per-Use

    If your configured payment method is unable to pay a bill for pay-per-use EIPs, the EIPs enter a grace period. After you top up your account, Huawei Cloud will bill you for expenditures generated by the EIPs during the grace period. You can view the expenditures on the Overview page of the Billing Center.

    If your account is still in arrears after the grace period ends, the EIPs enter the retention period and their status turns to Frozen. You cannot perform any operations on these EIPs.

    After the retention period ends, the EIPs will be released and cannot be restored.

    Figure 1 EIP/Bandwidth lifecycle

    For details about the grace period and retention period, see What Is a Grace Period of Huawei Cloud? How Long Is It? and What Is a Retention Period of Huawei Cloud? How Long Is It?

Avoiding and Handling Arrears

Make sure you have a valid payment method configured as soon as possible after your account is in arrears. For details, see Topping Up an Account.

If you have a yearly/monthly EIP that is unbound from an instance and is not expired, but you will no longer use it, you can unsubscribe from it to avoid generating further expenditures.

  • Yearly/monthly EIPs can be unsubscribed. Your actual usage fee and some preferential fees will be deducted.
  • Pay-per-use EIPs cannot be unsubscribed. If you do not need the pay-per-use EIPs anymore, release them. For details, see Releasing an EIP.

To help make sure your account never falls into arrears, you can configure the Balance Alert on the Overview page of Billing Center. Then, any time an expenditure quota drops to below the threshold you specify, Huawei Cloud automatically notifies you by SMS or email.

If your account is in arrears, address the issue in a timely manner. If the resource usage for your service is stable, you can purchase resource packages to save money. For details, see Resource Packages.