Overview

When to Renew Subscriptions

After a yearly/monthly DataArts Insight instance expires, it cannot run properly. If you want to continue using it, you need to renew the DataArts Insight subscription within a specified period, or the resources under your account will be frozen. If you still do not renew your subscription by the end of the freezing period, your resources will be released automatically, and any data stored will be lost permanently and cannot be recovered.

If you renew the DataArts Insight before it expires, resources will be retained and you can continue using the DataArts Insight instance. For details about DataArts Insight instance statuses after they have expired and the associated impacts, see Impacts of Expiration.

How to Renew Subscriptions

You can renew a yearly/monthly DataArts Insight instance manually or automatically.

You can select a method to renew a yearly/monthly DataArts Insight instance based on the phase the instance is currently in.

Figure 1 Selecting a renewal method based on DataArts Insight instance's current phase

• A DataArts Insight instance is in the Running state from the time when it is purchased to the time when it expires.
• When the DataArts Insight subscription expires, the status will change from Running to Expired.
• If an expired DataArts Insight instance is not renewed, it enters a grace period. If it is not renewed by the time the grace period expires, it will be frozen and enter a retention period.
• If you do not renew the subscription before the retention period expires, your resources will be automatically deleted.

You can enable auto-renewal any time before a DataArts Insight instance expires. By default, the system will make the first attempt to charge your account for the renewal at 03:00, seven days before the expiry date. If this attempt fails, it will make another attempt at 03:00 every day until the subscription is renewed or expires. You can change the auto-payment date for renewal as required.