Help Center/ Cloud Operations Center/ Billing/ Renewal/ Auto-Renewal
Updated on 2025-08-08 GMT+08:00
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Auto-Renewal

Auto-renewal can prevent your COC resources from being automatically deleted if you forget to manually renew them. The auto-renewal rules are as follows:

  • The first auto-renewal date is based on the expiration date and the billing cycle.
  • The auto-renewal period of a package depends on your choice. For example, if you select a 3-month renewal period, your package is automatically renewed for three months every time before it expires.
  • You can enable auto-renewal any time before a package expires. By default, the system will make the first attempt to charge your account for the renewal at 03:00, seven days before the expiry date. If this attempt fails, it will make another attempt at 03:00 every day until the subscription is renewed or expires.
  • After auto-renewal is enabled, you can still renew the package manually if you want to. After a manual renewal is complete, auto-renewal is still valid, and the renewal payment will be deducted from your account seven days before the new expiration date.
  • By default, the renewal payment is deducted from your account seven days before the new expiration date. You can change this auto-renewal payment date as required.

For more information about auto-renewal rules, see Auto-Renewal Rules.

Prerequisites

Your yearly/monthly COC package has not expired.

Enabling Auto-Renewal When Purchasing a COC Package

You can enable auto-renewal when purchasing COC packages, as shown in Figure 1.

Figure 1 Enabling auto-renewal during purchase

Auto-renewal enabled on the Billing Center > Renewals page when you purchase COC packages follows the following rules:

  • Monthly subscriptions renew each month.
  • Yearly subscriptions renew each year.

Enabling Auto-Renewal on the Renewals Page

  1. Go to the Billing Center > Renewals page.
  2. Select the search criteria.

    • You can view the resources for which auto-renewal has been enabled on the Auto Renewals tab page.
    • You can enable auto-renewal for resources on the Manual Renewals, Pay-per-Use After Expiration, and Renewals Canceled pages.

  3. Enable auto-renewal for yearly/monthly COC packages.

    • Enabling auto-renewal for a single resource: Select the COC package for which you want to enable auto-renewal and choose More > Enable Auto-Renewal in the Operation column.
    • Enabling auto-renewal for multiple resources at a time: Select the COC packages for which you want to enable auto-renewal and click Enable Auto-Renewal above the list.

  4. Select a renewal period, specify the desired auto-renewal times, and click Pay.

    If auto-renewal is enabled on the Renewals page, the auto-renewal period is subject to the selected renewal period and number of auto-renewals. For example, if you set New Auto-Renew Period to 3 months and Auto-renewals to Unlimited, your subscription is automatically renewed for three months before it expires.

Parent topic: Renewal