Expiration and Overdue Payment

Handling Arrears

• If your account is in arrears, your cloud resources will enter a grace period and then retention period. For details about how to handle service suspension due to arrears, see Resource Suspension and Release.
• View the outstanding amount of your account in the Billing Center. Pay the outstanding amount by referring to Making Repayments (Postpaid Direct Customers).

About Arrears

• During the grace period, the CDN service is not stopped, but domain names cannot be added to CDN.
• When your account balance is used up and your account enters the retention period due to using other Huawei Cloud services, you cannot use CDN for acceleration if you use CDN services that need to be deducted from your account balance, such as pay-per-use CDN services and whole site acceleration.
• If your account enters the retention period due to outstanding payments, CDN will disable services for your domain names and delete their CNAME resolution. In this case, the domain names cannot be accessed.

Balance Alert

• If you are using a traffic package, you are advised to enable the usage alert function. If the remaining quota of the traffic package drops below a configured threshold, an SMS message or email will be sent to you.