Help Center/ OneAccess/ FAQs/ Why Am I Told that the Message Quota Is Insufficient and I Should Contact My Administrator When Sending an SMS Verification Code?

Updated on 2024-12-30 GMT+08:00

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Why Am I Told that the Message Quota Is Insufficient and I Should Contact My Administrator When Sending an SMS Verification Code?

Symptom

When you send an SMS verification to log in to the user portal or change your mobile number, you are told that the message quota is insufficient and you should contact your administrator.

Cause Analysis

Your purchased OneAccess instance comes with a built-in SMS gateway, complete with 1,000 free Chinese mainland messages and 200 free international messages. When these quotas are used up, you will not be able to send any more messages.

Solution

Buy an SMS gateway from Huawei Cloud, Alibaba Cloud, or Horiz, and configure it by referring to SMS Gateway.

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