Real-time Inspection: qualitycontrol

Currently, video calls are not supported.

To support inspection on inspectors, you need to configure data on the CTI platform by choosing Web Configuration Console > VDN Configuration > Recording Quality Inspection > Recording Quality Inspection Parameter.

Support QC on QC Inspectors is set to Yes.

Inserting
Listening
Intercepting
Canceling Listening and Inserting
Indicating an Agent in Busy State Forcibly
Indicating an Agent in Idle State Forcibly
Forcibly Signing Out
Releasing a Call Forcibly
Adjusting the Skill Queue of a Specified Agent
Switching Between Listening and Inserting
Forcing an Agent to Rest
Requesting for Whispering
Stopping Whispering
Switching Among Whispering, Listening, and Barging

Parent topic: Inspection, Monitoring, and Statistics Collection Interface Reference

Previous topic: Inspection, Monitoring, and Statistics Collection Interface Reference

Next topic: Inserting

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