Updated on 2023-09-27 GMT+08:00

Indicating an Agent in Idle State Forcibly

Prerequisites

  • The inspector has signed in.

Description

This interface is used by an inspector that has signed in to indicate that a specified agent is in idle state forcibly.

Interface Method

The request method must be set to POST. This interface supports only the POST method.

URI

https://ip:port/agentgateway/resource/qualitycontrol/{agentid}/forceidle/{workNo}

In the URL, ip indicates the IP address of the CC-Gateway server, and port indicates the HTTPS port number of the CC-Gateway server.

Table 1 Parameters in the URI

No.

Parameter

Data Type

Mandatory (Yes/No)

Description

1

agentid

string

Yes

Agent ID. The value ranges from 101 to 59999.

2

workNo

string

Yes

Specified agent ID. The value ranges from 101 to 59999.

The agent ID must belong to the same VDN as the value of agentid.

Method Name in Logs

forceIdle

Request Description

  • Message header
    Table 2 Parameters in the request message header

    No.

    Parameter

    Value Type

    Mandatory (Yes/No)

    Description

    1

    Content-Type

    string

    Yes

    Coding mode of the message body. The default value is application/json; charset=UTF-8.

    2

    Guid

    string

    Yes

    GUID returned by the sign-in interface during static authentication (AUTHMODE is set to 1) or GUID returned by the polling event query interface during dynamic authentication (AUTHMODE is set to 2).

  • Message body

    None

Response Description

Table 3 Parameters in the message body

No.

Parameter

Value Type

Description

1

message

string

Description.

2

retcode

string

Error code. The options are as follows:

0: success

Other values: failure

3

result

object

Reserved field.

Triggered Event

  • None

Error Code

  • 100-006
  • 900-001
  • 900-002
  • 900-003

Example

  • Message header
    Content-Type:application/json; charset=UTF-8
    Guid: xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx.AgentGateway1
  • Request parameter

    None

  • Response parameter
    {
        "message": "",
        "retcode": "0",
        "result": {}
    }