Switching Among Whispering, Listening, and Barging

Prerequisites

• The inspector has signed in.
• The inspector has whispered, and listened to and inserted into a call.

Description

This interface is used by an inspector to switch modes among whispering, listening, and insertion after the inspector signs in.

Interface Method

The request method must be set to POST. This interface supports only the POST method.

URI

https://ip:port/agentgateway/resource/qualitycontrol/{agentid}/requestswitchinsertwhisperagent?whisperagentid={whisperagentid}&switchtype={switchtype}

In the URL, ip indicates the IP address of the agent gateway server, and port indicates the HTTPS port number of the agent gateway server.

Method Name in Logs

requestSwitchInsertWhisperAgent

Request Description

• Message header

  Table 2 Parameters in the request message header

  No.	Parameter	Value Type	Mandatory (Yes/No)	Description
  1	Content-Type	string	Yes	Coding mode of the message body. The default value is application/json; charset=UTF-8.
  2	Guid	string	Yes	GUID returned by the sign-in interface during static authentication (AUTHMODE is set to 1) or GUID returned by the polling event query interface during dynamic authentication (AUTHMODE is set to 2).

• Message body

  None

Response Description

Triggered Event

• None

Error Code

• 100-006
• 900-001
• 900-002
• 900-003
• 900-004

Example

• Message header

  Content-Type:application/json; charset=UTF-8
  Guid: xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx.AgentGateway1

• Request parameter

  None

• Response parameter

  {
      "message": "",
      "retcode": "0",
      "result": {}
  }