Help Center/ Cognitive Engagement Center/ API Reference/ Agent Workbench Interface Reference/ Appendix/ Events/ Events Related to Outgoing Call/ Previewed Outbound Call
Updated on 2023-09-27 GMT+08:00
View PDF

Previewed Outbound Call

  • Identifier

    AgentEvent_Preview_CallOut

  • Function

    The agent receives a previewed outbound call. The length of the previewed outbound number is 24 digits.

  • Additional information

    controlid: control block ID of the previewed outbound call.

    dialeddigits: called number of the previewed outbound call.

    callData: call-associated data. The maximum length is 16 KB.

  • Example

    {

    "message":"",

    "retcode":"0",

    "event":{

    "eventType":"AgentEvent_Preview_CallOut",

    "workNo":"49999",

    "content":{

    "controlid":"0",

    "dialeddigits":"1456404043",

    "callData":"xxxxxx"

    }

    }

    }