Help Center/ Cognitive Engagement Center/ API Reference/ Agent Workbench Interface Reference/ Appendix/ Events/ Events Related to Outgoing Call/ New Previewed Outbound Call
Updated on 2023-09-27 GMT+08:00
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New Previewed Outbound Call

  • Identifier

    AgentEvent_Preview_CallOut_Ex

  • Function

    The agent receives a new previewed outbound call. The length of the previewed outbound number is 120.

  • Additional information

    controlid: control block ID of the previewed outbound call.

    dialeddigits: called number of the previewed outbound call.

    callData: call-associated data. The maximum length is 16 KB.

  • Example

    {

    "message":"",

    "retcode":"0",

    "event":

    {"eventType":"AgentEvent_Preview_CallOut_Ex",

    "workNo":"49999",

    content:{

    "dialeddigits":"100,101,103,105",

    "controlid":"1536",

    "callData":"4"

    }

    }

    }