Help Center/ Cognitive Engagement Center/ API Reference/ Agent Workbench Interface Reference/ Appendix/ Events/ Events Related to Outgoing Call/ Previewed Outgoing Call Initiated
Updated on 2023-09-27 GMT+08:00
View PDF

Previewed Outgoing Call Initiated

  • Identifier:

    AgentEvent_Preview

  • Function:

    This event indicates that the agent receives a previewed outgoing call initiating event.

  • Additional information:

    controlid: control block ID of the previewed outgoing call

    dialeddigits: called number of the previewed outgoing call

  • Example:

    {"message":"", "retcode":"0", "event":{"eventType":"AgentEvent_Preview", "workNo":"49999", "content":{"controlid":"1456404043", "dialeddigits":""}}}