Help Center/ Cognitive Engagement Center/ API Reference/ Agent Workbench Interface Reference/ Appendix/ Events/ Events Related to Outgoing Call/ Agent Preoccupied
Updated on 2023-09-27 GMT+08:00
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Agent Preoccupied

  • Identifier:

    AgentEvent_Agent_Occupyed

  • Function:

    This event indicates that the agent is preoccupied.

  • Additional information:

    None

  • Example:

    {"message":"", "retcode":"0", "event":{"eventType":"AgentEvent_Agent_Occupyed", "workNo":"49999", "content":null}}