VDN Configuration Interface Error Codes Returned by the CTI Platform

**Table 1** Agent
Error Code	Description
120601	The username of the default VDN administrator cannot be changed.
120602	The password of the default VDN administrator cannot be changed.
120603	The role of the default VDN administrator cannot be changed.
120604	The agent is the default VDN administrator and cannot be deleted.
120605	The agent is a group leader and cannot be deleted.
120606	The agent is referenced by a flow and cannot be deleted.
120607	The agent is referenced by the default private skill queue and cannot be deleted.
120608	The agent is referenced by a skill queue and cannot be deleted.
120609	The agent is referenced by another agent and cannot be deleted.
120610	The agent group referenced by the agent does not exist.
120611	The skill queue referenced by the agent does not exist.
120612	The skill group referenced by the agent does not exist.
120613	The agent role referenced by the agent does not exist.
120614	Another agent referenced by the agent does not exist.
120615	The flow referenced by the agent does not exist.
120616	The called party configuration referenced by the agent does not exist.
120617	The disk referenced by the agent does not exist.
120618	The agent ID cannot be the same as the group leader ID.
120619	The agent ID must be unique.
120620	The agent password is shorter than the minimum password length {0}.
120621	The password must contain at least three types of the following characters: uppercase letters, lowercase letters, digits, and other characters. In addition, the password cannot be the same as the username or its reverse.
120622	The agent is a group leader and cannot switch to another group.
120627	Either the ASR or dual-channel recording function can be enabled.

**Table 2** Role
Error Code	Description
123051	The agent role name must be unique.
123052	The agent role is referenced by an agent and cannot be deleted.
123053	The agent role is the default role and cannot be changed.

**Table 3** Skill Queue
Error Code	Description
120952	The media type of the skill queue is email, which is not allowed.
120953	The skill element of the skill queue must be unique.
120954	The business type referenced by the skill queue does not exist.
120955	Another skill queue referenced by the skill queue does not exist.
120956	The agent referenced by the skill queue does not exist.
120957	The flow referenced by the skill queue does not exist.
120958	The called party configuration referenced by the skill queue does not exist.
120959	The skill queue is referenced by the default private skill queue and cannot be deleted.
120960	The skill queue is referenced by another skill queue and cannot be deleted.
120961	The skill queue is referenced by a CDN and cannot be deleted.
120962	The skill queue is referenced by a customer group and cannot be deleted.
120963	The skill queue is referenced by an agent and cannot be deleted.
120964	The skill queue is referenced by a flow and cannot be deleted.
120965	The skill queue is referenced by a called party configuration and cannot be deleted.
120966	The disk referenced by the skill queue does not exist.
120967	No email address or mailbox user is configured for the skill queue media of the fax call type.
120968	The minimum call completion rate of the skill queue cannot exceed the expected call completion rate.
120969	The skill queue is referenced by an ACDDN and cannot be deleted.
120970	The skill queue is referenced by a shared device and cannot be deleted.
120971	The skill queue is referenced by a skill group and cannot be deleted.
120972	The sub-media type referenced by the skill queue does not exist.
123001	The name of the skill element must be unique.
123002	The skill element does not exist.
123003	The skill element is referenced by a skill queue and cannot be deleted.
123004	The skill element is referenced by a skill queue and cannot be renamed.
120901	The description of the business type must be unique.
120902	The business type is referenced by a flow and cannot be deleted.
120903	The business type is referenced by a skill queue and cannot be deleted.
120904	The business type is referenced by the standard working time and cannot be deleted.
120905	The disk referenced by the business type does not exist.

**Table 4** Called Party Configuration
Error Code	Description
120651	The system access code contained in the called party configuration is not allocated.
120652	The combination of the system access code and subsequent access code contained in the called party configuration must be unique.
120655	The access code referenced by the called party configuration does not exist.
120656	The skill queue referenced by the called party configuration does not exist.
120658	The media type of the access code of an IVR device can only be click-to-dial (CTD), callback request, or common call.
120659	The routing script referenced by the called party configuration does not exist.
120660	The system access code contained in the called party configuration does not match the media type of the called party device.
120661	The called party configuration is referenced by the default private skill queue and cannot be deleted.
120662	The called party configuration is referenced by a skill queue and cannot be deleted.
120663	The called party configuration is referenced by an agent and cannot be deleted.

**Table 5** IVR
Error Code	Description
120216	The IVR and CCIVR cannot be changed to each other.
120217	One IP address can be configured for a maximum of 20 IVRs.
120219	The IVR is referenced by a VDN and cannot be deleted.
120220	The IVR is referenced by a VDN group and cannot be deleted.
120221	The parameter group referenced by the IVR does not exist.
120222	The CTI node referenced by the IVR does not exist.
120763	The access code of the flow is duplicate.
120764	The flow description is duplicate.