Querying Call Information Before Answering a Call
Prerequisites
- The agent has signed in.
- The agent is in a call.
Description
This interface is used by an agent that has signed in to query the call information before answering a call.
Interface Method
The request method must be set to GET. This interface supports only the GET method.
URI
https://ip:port/agentgateway/resource/calldata/{agentid}/callinfobeforeanswer
In the URL, ip indicates the IP address of the CC-Gateway server, and port indicates the HTTPS port number of the CC-Gateway server.
No. |
Parameter |
Data Type |
Mandatory (Yes/No) |
Description |
---|---|---|---|---|
1 |
agentid |
string |
Yes |
Agent ID. The value ranges from 101 to 59999. |
Method Name in Logs
queryCallInfoBeforeAnswer
Request Description
- Message header
Table 2 Parameters in the request message header No.
Parameter
Value Type
Mandatory (Yes/No)
Description
1
Content-Type
string
Yes
Coding mode of the message body. The default value is application/json; charset=UTF-8.
2
Guid
string
Yes
GUID returned by the sign-in interface during static authentication (AUTHMODE is set to 1) or GUID returned by the polling event query interface during dynamic authentication (AUTHMODE is set to 2).
Response Description
No. |
Parameter |
Value Type |
Description |
---|---|---|---|
1 |
message |
string |
Description. |
2 |
retcode |
string |
Error code. The options are as follows: 0: success Other values: failure |
3 |
result |
list |
Call information returned after a successful query. For details about the parameters of this object, see Table 4. |
No. |
Parameter |
Value Type |
Description |
---|---|---|---|
3.1 |
callfeature |
int |
Call type. For details, see Table 1. |
3.2 |
callid |
string |
Call ID. |
3.3 |
caller |
int |
Calling number. |
3.4 |
called |
int |
Called number. |
3.5 |
callskill |
string |
Call skill description. |
3.6 |
callskillid |
int |
Call skill ID. |
3.7 |
orgicallednum |
string |
It is not used. |
3.8 |
calldata |
string |
Call-associated data. |
3.9 |
begintime |
long |
Response start time, in milliseconds. The value is a timestamp. |
3.10 |
endtime |
long |
It is not used. |
3.11 |
userPriority |
int |
Customer priority. |
3.12 |
trunkNo |
int |
Trunk number. |
3.13 |
logontimes |
int |
Total login duration, in seconds. |
3.14 |
mediaType |
int |
Media type. The options are as follows:
|
3.15 |
mediaAbility |
int |
Media capability. The options are as follows:
|
3.16 |
waitTime |
long |
Response waiting time, in seconds. The value is a timestamp. |
3.17 |
trace |
HWCallDeviceTraceEx |
Extended attribute of the call track. This field is reserved and is left empty by default. |
Triggered Event
- None
Error Code
- 100-006
Example
- Message header
Content-Type:application/json; charset=UTF-8 Guid: xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx.AgentGateway1
- Request parameter
- Response parameter
{ "message": "", "retcode": "0", "result": { "callfeature": 0, "callid": "1476070409-38", "caller": "70001", "called": "10086", "callskill": "voice_jst", "callskillid": 3, "orgicallednum": "12345678", "calldata": "", "begintime": 1476070413000, "endtime": null, "userPriority": 0, "trunkNo": 65535, "logontimes": 0, "mediaType": 5, "mediaAbility": 1, "waitTime": 0, "trace": null } }
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