Call Data (calldata)
The application scenarios of the interfaces listed in this section are as follows:
The interfaces are used to query the information about agents and queues and the current call processing statistics of agents during agent transfer and help seeking.
To ensure system stability, overload control is performed at the system level and agent level of the interfaces of this type.
- The maximum number of query requests allowed by the system is 15,000 every 2 seconds by default.
- The maximum number of query requests allowed by an agent is 5 every 2 seconds by default.
Therefore, considering the overload control mechanism for using this type of interfaces, do not frequently invoke the interfaces in a short time. Otherwise, the system may break down.
- Querying Call Information
- Querying Call-Associated Data
- Configuring Call-Associated Data (Extended)
- Querying the List of Held Calls
- Querying Call Information Before Answering a Call
- Querying Call Information by Call ID
- Querying Call IDs of a Specified Agent
- Querying the Number of Current Calls of an Agent
- Querying Current Call Statistics Information About an Agent
- Querying the Current Call Statistics of an Agent (Extended)
- Querying Information About Calls Waiting in a Specified Skill Queue
- Querying All Calls Placed on Hold by a Specified Agent
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