Buying a Partner Support Plan

Updated on 2022-11-22 GMT+08:00

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Scenario

You are using a Basic partner support plan, and want to buy a Standard or Premier partner support plan to obtain better service response and service content.

Restrictions

A partner support plan can be purchased only by a member account associated with the partner's master account.
The company name of the associated member account must be the same as that of the master account.

NOTE:

A member account registered by the partner's company can be directly used to buy a partner support plan. If the partner does not have such a member account, the partner needs to register one and complete its association with the master account. If the company name of a member account is different from that of the master account, change the company name of the member account, or create a new member account.

Figure 1 Partner Center
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Figure 2 My Account
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Procedure

Log in to the management console as a partner member account.
In the upper right corner, choose Support > Support Plan. The Plan Details page is displayed.
On the Partner Support Plan page, click Change to go to the page for changing the partner support plan.

Figure 3 Change
On the Change Support Plan page, select the desired partner support plan. View the fee needed and click Buy Now.

Figure 4 Buy Now
In the Confirm dialog box that is displayed, click OK.
On the displayed page, select I have read and agree to the Partner Support Plan Service Statement, and click Pay Now.

Figure 5 Pay Now
On the payment page, select a payment method and click Next.

Figure 6 Selecting a payment method
On the payment confirmation page, confirm the payment amount and click Make Payment.