Improvement Management

Prerequisites

Create improvement tickets using incidents, war rooms, drills, and PRRs.

Handling Improvement Tickets

1. Log in to COC.
2. In the navigation pane on the left, choose Fault Management > Improvement Tickets. On the displayed page, click the Pending tab and click an improvement ticket name to go to the improvement ticket details page.
   Figure 1 Improvement ticket list
   

3. Click Process or Forward in the upper right corner.
   Figure 2 Improvement ticket details
   

Improvement Ticket Verification

1. Log in to COC.
2. In the navigation pane on the left, choose Fault Management > Improvement Tickets. On the displayed page, click the Pending tab and click an improvement ticket that is in the state of waiting for validation to go to the improvement ticket details page.
   Figure 3 Improvement ticket list
   

3. Click Validate in the upper right corner and enter the validation conclusion.
   Figure 4 Improvement ticket validation
   

Improvement Ticket History

1. Log in to COC.
2. In the navigation pane on the left, choose Fault Management > Improvement Tickets. On the displayed page, click the Pending tab and click an improvement ticket that is in the state of waiting for validation to go to the improvement ticket details page.
3. On the improvement ticket details page, click the Improvement History tab to view the improvement history.
   Figure 5 Improvement ticket history