Help Center/ Cognitive Engagement Center/ User Guide/ Tenant Administrator Guide/ Configuring the Knowledge Base/ Managing Knowledge in the Foreground

Updated on 2024-10-12 GMT+08:00

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Managing Knowledge in the Foreground

The knowledge base allows agents to search for and browse knowledge based on business requirements, improving agent service efficiency.

Knowledge Base Home Page
The knowledge base home page is provided for agents to search for knowledge by keyword.
Managing Favorites
Favorites folders are used by agents to save required knowledge to quickly access the knowledge.

Parent topic: Configuring the Knowledge Base

Previous topic: Managing Content Templates

Next topic: Knowledge Base Home Page

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