Help Center/ Customer Engagement Center/ User Guide/ Tenant Administrator Guide/ Robot Management and Configuration Guide/ Large Language Model Service Zone/ LLM-based Application Services/ Building the LLM-based Intelligent Case Filling Service/ Verification
Updated on 2025-01-23 GMT+08:00
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Verification

Prerequisites

  • The LLM Engine, Intelligent order filling, Case 2.0, AppCube, Customer Center, and Intelligent Agent (the number of intelligent agents is greater than 0) features have been enabled for the tenant space, and the Case type identification and Case field identification services have been selected for the LLM Engine feature.
  • The tenant parameter Intelligent order filling has been enabled for the tenant space on the Configuration Center > System Management > Tenant Parameter page.
  • The tenant space administrator has enabled the Smart Form Filling feature for agents on the Configuration Center > Employee Center > Agent Management page.

Procedure

  1. Sign in to the AICC as an agent and click Sign In.
  2. Click in the upper right corner on the online workbench. The Select Work Case Type drop-down list is displayed.

    Figure 1 Smart form filling button

  3. Select a case type to display the case information on the right. In addition, the system automatically obtains the customer name, address, contact information, and fault description based on the dialog content and adds them to the case information on the right.
  4. Click Save. The case is saved successfully.
  5. Choose Case 2.0 > Case Workbench and view the intelligent case created on the workbench.

    Currently, the case system supports only Chinese, English, and Spanish.