Help Center/ Customer Engagement Center/ User Guide/ Tenant Administrator Guide/ Robot Management and Configuration Guide/ Large Language Model Service Zone/ LLM-based Application Services/ Building the LLM-based Intelligent Case Filling Service
Updated on 2025-01-23 GMT+08:00
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Building the LLM-based Intelligent Case Filling Service

Intelligent case filling uses the LLM technology to automatically extract information from the texts of conversations between customers and agents as well as quickly and accurately fill the information in the corresponding case form, reducing the pressure of manual case filling.

Prerequisites

  • The LLM Engine, Intelligent order filling, Case 2.0, AppCube, Customer Center, and Intelligent Agent (the number of intelligent agents is greater than 0) features have been enabled for the tenant space, and the Case type identification and Case field identification services have been selected for the LLM Engine feature.
  • The tenant parameter Intelligent order filling has been enabled for the tenant space on the Configuration Center > System Management > Tenant Parameter page.
  • The tenant space administrator has enabled the Smart Form Filling feature for agents on the Configuration Center > Employee Center > Agent Management page.