Help Center/ Customer Engagement Center/ User Guide/ Tenant Administrator Guide/ Robot Management and Configuration Guide/ Large Language Model Service Zone/ LLM-based Application Services/ Building the LLM-based Intelligent Case Filling Service/ Configuring Information on the ODFS
Updated on 2025-01-23 GMT+08:00
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Configuring Information on the ODFS

On the Metadata Management page, prompt words are added to service fields so that large language models can better understand services and accurately extract key fields. The metadata comes from the case types under Configuration Center > Case Configuration > Case Type and the case fields under Configuration Center > Case Configuration > Case Template.

Prerequisites

  • The LLM Engine, Intelligent order filling, Case 2.0, AppCube, Customer Center, and Intelligent Agent (the number of intelligent agents is greater than 0) features have been enabled for the tenant space, and the Case type identification and Case field identification services have been selected for the LLM Engine feature.
  • The tenant parameter Intelligent order filling has been enabled for the tenant space on the Configuration Center > System Management > Tenant Parameter page.
  • The tenant space administrator has enabled the Smart Form Filling feature for agents on the Configuration Center > Employee Center > Agent Management page.

Procedure

  1. Sign in to the AICC as a tenant administrator, choose Configuration Center > Chatbot Management > Flow Configuration > System > Metadata Management. The Metadata Management page is displayed.

    Figure 1 Metadata management page

  2. (Optional) Synchronize historical data in the case system to the AICC if the case system has been running before the large language model feature is enabled for the tenant space. Click Synchronize to synchronize the enabled existing case types and templates in the case system to the ODFS database.
  3. Select a data record and click Edit. The metadata editing page is displayed.

    Figure 2 Metadata editing page

  4. Click the prompt word description to be modified, modify the description, and click Save. The modified prompt word description is synchronized to the LLM Engine.

    Figure 3 Editing prompt word description