Making Outbound Calls

An agent can initiate a call to a customer for business operations.

An outbound call refers to a call initiated by an agent after the agent enters the phone number of a customer.

An agent needs to make an outbound call to talk with a colleague outside the customer service center or a customer.

The agent has set the answering mode to manual answering in the agent parameters.
The agent has signed in.
The agent is not in talking state.

An agent can make outbound calls in all connection states except the wrap-up, rest, and talking states.

An agent clicks , enters the called number in the keyboard area, and clicks .

Parent topic: Handling Voice Businesses

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