Configuring a Called Route
Procedure
- Sign in to the AICC as a tenant administrator and choose .
- Click New and configure called route information, as shown in Figure 1.
Table 1 Key parameters on the page for adding a called number Parameter
Description
Access Code
A customer can directly dial the string in Access code+Extension code format to access the IVR flow.
The available access codes are allocated by the system administrator when the system administrator adds a tenant.
Extension code
A customer can directly dial the access code and extension code to access the IVR flow.
An extension code is a string of 1 to 12 characters, including digits (0–9), asterisks (*), and pound keys (#).
Device Type
Select IVR to transfer a voice call to the IVR flow.
IVR
Select a released IVR flow as required.
- Click Complete.
The configured flow is automatically synchronized to the intelligent IVR. The intelligent IVR saves the flow information based on the flow access code.
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