Unsubscription Rules

- The transaction guarantee period ends when service supervision is complete (that is, when the order status changes to Completed).
- In the case of special products or orders, the specific agreements between you and sellers shall prevail.
Delivery Method |
Service Supervision Involved |
Unsubscription Rule |
(Customer) How to Request |
(Seller) How to Review |
---|---|---|---|---|
Image |
No |
|
/ |
|
SaaS |
Yes |
During the transaction guarantee period, you can negotiate with sellers for unsubscriptions. |
Navigate to Seller Console > Orders > Unsubscriptions. |
|
No |
Unsubscription is not supported. |
/ |
/ |
|
License |
Yes |
During the transaction guarantee period, you can negotiate with sellers for unsubscriptions. |
Navigate to Seller Console > Orders > Unsubscriptions. |
|
Professional service |
Yes |
|||
Hardware |
Yes |
|||
Content service, consulting service, and cloud host |
No |
Unsubscription is not supported. |
/ |
/ |
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