Help Center/ Support Plans/ Service Overview/ Service Overview/ Service Content/ Technical Support

Updated on 2025-04-21 GMT+08:00

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Technical Support

Technical support is provided to respond to technical requests, such as those about product usage and cloud service faults. Huawei Cloud provides different combinations of support channels for support plans at different levels. In addition to 24/7 support via service tickets, higher-level support plans provide 24/7 support via callbacks and IM groups (WeLink). Support via IM groups is only provided in Asia Pacific, but over time, it will be gradually available in other regions.

Parent topic: Service Content

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