Help Center/ CodeArts Agent/ Billing/ Billing FAQs/ Why Has the Package Change Not Taken Effect Immediately?
Updated on 2026-07-29 GMT+08:00

Why Has the Package Change Not Taken Effect Immediately?

Question: Why hasn't the new package taken effect immediately after I submitted a package change on the CodeArts Agent console?

Answer: Package changes are categorized into immediate changes and renewal changes, as shown in Table 1. If you select When renewed for the change type, the new package takes effect only after the current package expires.

Table 1 Change types

Change Type

Description

Immediate change

After the change request is submitted, the new package takes effect immediately within the current package duration.

Immediate change fee = (New package price – Current package price) x Remaining package duration

Change upon renewal

After the change request is submitted, the new package does not take effect immediately; it automatically takes effect after the validity period of the current package ends.