Help Center/ CodeArts Agent/ Billing/ Billing FAQs/ What Can I Do If a Message Is Displayed Indicating that the Resource Is Being Processed When I Submit a Package Change Request?
Updated on 2026-07-29 GMT+08:00
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What Can I Do If a Message Is Displayed Indicating that the Resource Is Being Processed When I Submit a Package Change Request?

Question: When I submit a package change request on the CodeArts Agent console, message "This resource is currently being processed (e.g., pending renewal or payment). Access Billing Center > Orders > My Orders for details." is displayed. What can I do?

Answer: There are unpaid orders (such as renewal orders) or pending orders. Perform the following steps to locate and rectify the issue:

  1. Check whether there are unpaid orders.
    • If there are, complete the payment and submit the package change request again. If the error persists, go to 2.
    • If there are not, go to 2.
  2. Go to the cloud service unsubscription page and check whether there are any submitted but pending renewal order.
    • If there is, click Unsubscribe from Renewal Period next to it. Once canceled, try submitting the package change request again, and it should proceed normally.
    • If no such orders exist, you can submit a ticket through the Huawei Cloud service ticket system to obtain customer service support.
Parent Topic: Billing FAQs