Help Center/ Identity and Access Management/ FAQs/ Passwords and Credentials/ What Should I Do If I Forgot My Password?
Updated on 2024-07-11 GMT+08:00
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What Should I Do If I Forgot My Password?

If you are an IAM user and forgot your password, reset the password by referring to Resetting the Password of an IAM User.

If you forgot the password of your account, reset the password by referring to Resetting the Password of an Account.

This section describes how to retrieve the password of an IAM user, Huawei Cloud account, or HUAWEI ID.

If an error message is displayed indicating that the account is invalid or not supported during password retrieval, this means the account is not an IAM user, Huawei Cloud account, or HUAWEI ID. Check whether the entered account name is correct. If you do not have a HUAWEI ID, create one and use it to enable Huawei Cloud services. For details, see Registering a HUAWEI ID and Enabling Huawei Cloud Services.

Resetting the Password of an IAM User

If you are an IAM user and have not bound an email address or mobile number, you cannot change the password by yourself. You need to contact the administrator to reset your password.

  1. On the HUAWEI ID login page, click IAM User. On the displayed login page, click Forgot Password.

    Figure 1 IAM user login page

  2. Enter the administrator account, IAM username or email address, and verification code.

    Figure 2 Resetting IAM user password
    • Account: Created upon successful registration with Huawei Cloud. The account has full access permissions for all of its cloud services and resources and makes payments for the use of these resources. After account login, you will see the account marked Enterprise administrator on the Users page.
    • IAM user: Created using your account. IAM users can log in to Huawei Cloud using the account name, username, and password, and then use resources based on assigned permissions. IAM users do not own resources and cannot make payments.
    • If you are an IAM user and have not bound an email address or mobile phone number to your account, ask the administrator to reset your password. For details, see Changing the Login Password of an IAM User.

  3. Select a verification method, enter the verification code, and click Next.

  4. Enter a new password, confirm it, and click OK.
  5. Click Log In or wait to be redirected to the login page and use the new password to log in.

Resetting the Password of an Account

  1. On the login page, click Forgot password.

    Figure 3 Resetting the HUAWEI ID password

  2. Enter your login ID, the mobile number, or the email address used to create your HUAWEI ID, and click NEXT.

    Figure 4 Resetting the password

  3. Get the verification code sent to the mobile number or email address you entered in Step 2.

  4. Enter the verification code and click NEXT.
  5. Enter a new password, confirm it, and click OK.

    HUAWEI ID is a unified identity that you can use to access all Huawei services. If the preceding steps do not work, you can reset the password of your HUAWEI ID from the following link:

    https://consumer.huawei.com/en/support/content/en-us00770241/

  6. Click RETURN NOW and use the new password to log in to Huawei Cloud.