Obtaining Historical IVR Monitoring Indicators

1

Content-Type

String

Yes

The value is fixed at application/json; charset=UTF-8.

2

Authorization

String

Yes

For details about the generation mode, see C2 Monitoring, System Outbound Call, CDR, and Knowledge Base Interface Authentication.

ccId

Integer

No

ID of a call center.

• In the integration environment, the default value is the value of Call Center ID on the Configuration Center > System Management > CMS System Configuration page after a system administrator signs in to the AICC. If this parameter is empty, the data whose sys_key is default_cc_id and sys_type is cms_system_config in the t_cms_sysparam database table is used.
• In the independent deployment environment, the default value is the value of Default Call Center ID on the Configuration Center > System Management > Parameter Settings page after a system administrator signs in to the AICC.

vdn

Integer

Yes

ID of a VDN.

serviceNos

Array

Yes

Array of business type IDs. The maximum length of the array is 500. The business type is of the integer type.

In public cloud mode, the value is 1 by default. To change the value, contact the system administrator.

In independent deployment mode, log in to the WAS as a VDN administrator, choose Web Configuration Console > VDN1 Configuration > Flow > Flow, and check the value of Flow Service Type corresponding to the IVR flow. For example, 1 Voice indicates that the business type code corresponding to the IVR flow is 1.

indexIds

Array

Yes

Array of indicators. The indicator is of the string type. For details, see Table 1.

timeGrain

String

No

This parameter can be used to collect statistics on historical monitoring indicators by minute. The options are 15MIN, 30MIN, and 60MIN. If this parameter is not passed, statistics on the current day in the time zone where the VDN is located are collected.

mediaType

Integer

No

Call media type. For details, see Table 1.

subMediaType

Integer

No

Submedia type. For details, see Table 1.

enableOffset

String

No

The options are Y and N. If Y is transferred, the data of the previous day is queried. If N is transferred, the data of the current day is queried. If no value is transferred, the default value N is used.

result

String

Query result. The options are as follows:

• 0: success
• Other values: failure

For details about the failure causes, see Error Code Reference.

resultCode

String

Query result. The options are as follows:

• 0100000: success
• Other values: failure

For details about the failure causes, see Error Code Reference.

resultDatas

List <JSON object>

Object array in the returned result after a successful query.

For details about the parameters of the object in this array, see Table 4.

resultDesc

List <JSON object>

Object array in the returned result after a successful query.

For details about the parameters of the object in this array, see Table 4.

id

String

Business type ID.

idxs

List <JSON object>

Group of indicators.

For details about the parameters of the object in this array, see Table 5.

id

String

Indicator ID.

val

Object

Indicator result collected by minute. The UTC time zone is used.

The value is in the format of "Time":"Indicator result", indicating the indicator result collected in a time range starting from Time. The time range is determined by the timeGrain parameter in the request.

For example, "2020-11-11 09:15:00.0": "1" indicates that the indicator result is 1 from 09:15 to 09:30. In this example, the value of timeGrain in the request is 15.