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Updated on 2023-09-27 GMT+08:00
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IVR Monitoring Indicators

Table 1 IVR historical monitoring indicator codes

Code

Indicator Name

Description

IDX_COUNT_IVR_INBOUND_CALL

Number of IVR inbound call requests

Query by minute is supported.

IDX_COUNT_IVR_INBOUND_CONNECTED

Number of connected IVR inbound calls

Query by minute is supported.

IDX_COUNT_IVR_ABANDONED_CALL

Number of lost IVR calls

Query by minute is supported.

IDX_COUNT_IVR_INBOUND_FLOWOUT

Number of transferred IVR inbound calls

Query by minute is supported.

IDX_COUNT_IVR_INBOUND_USER_ABORT

Number of released IVR inbound calls

Query by minute is supported.

IDX_RATE_IVR_INBOUND_CONNECTED

IVR inbound call connection rate

Query by minute is supported.

IDX_DURATION_AVG_IVR_CONNECTED

Average IVR call duration

Query by minute is supported.

IDX_COUNT_IVR_TO_AGENT

Number of IVR-to-manual calls

Query by minute is supported.

All indicators that are used to query data by minute or on the current day (the input parameter does not contain timeGrain) in Table 1 are real-time indicators.

Parent topic: Indicator Code Reference