Help Center/
Cognitive Engagement Center/
API Reference/
Inspection, Monitoring, and Statistics Collection Interface Reference/
Monitoring and Statistics Collection/
Real-Time Data Query/
Real-Time Interfaces for Agents
Updated on 2023-09-27 GMT+08:00
Real-Time Interfaces for Agents
- Querying Skill Queues to Which Agents Sign In in Batches
- Querying Agent Information in Batches
- Querying the Current Call ID of a Specified Agent
- Querying Call Information About All Agents in Batches
- Querying Private Calls of a Specified Agent
- Querying the Number of Agents in the Agent State in batches
- Querying Details of a Specified Agent
- Querying Agent Rest Information
- Checking Whether an Agent Is Processing a Call
- Querying System Status by Agent
- Obtaining Real-Time Monitoring Indicators by Agent
- Obtaining Agent Operation Details
- Querying Agent Information by Agent Status in Pagination Mode
Parent topic: Real-Time Data Query
Feedback
Was this page helpful?
Provide feedbackThank you very much for your feedback. We will continue working to improve the documentation.See the reply and handling status in My Cloud VOC.
The system is busy. Please try again later.
For any further questions, feel free to contact us through the chatbot.
Chatbot
