Obtaining Real-Time Monitoring Indicators by Agent

Description

This interface is used to obtain real-time monitoring indicators by agent.

Interface Method

The request method must be set to POST. This interface supports only the POST method.

Internal Encapsulation Interfaces

BMS interface: /ccbms/ws/monitor/agentstatusinfobyagentids

Request URL

https://ip:port/rest/cmsapp/v1/openapi/agentgroup/rindex

In a public cloud environment, ip indicates the IP address of the CC-CMS server, and port indicates the HTTPS port number of the CC-CMS server. Contact the administrator to obtain the values.In a non–public cloud environment where the NSLB service is configured, ip indicates the IP address of the NSLB server, and port indicates the HTTPS port number of the CC-CMS service mapped on the NSLB server.

Request Description

Response Message

Message Example

• Request header

  Content-Type: application/json;charset=UTF-8
  Authorization: ******************

• Request parameters

  {
      "ccId":1,
      "vdn":170,
      "agentIds":[1032,1099],
      "indexIds":["IDX_AGENT_PHONE","IDX_AGENT_CURRENT_STATE","IDX_DURATION_AGENT_CURRENT_STATE","IDX_AGENT_LOGIN_SKILLS"]
  }

• Response parameters

  {
    "resultCode": "0100000",
    "resultDesc": [
      {
        "idxs": [
          {
            "val": "88880103",
            "id": "IDX_AGENT_PHONE"
          },
          {
            "val": 7,
            "id": "IDX_AGENT_CURRENT_STATE"
          },
          {
            "val": 17728,
            "id": "IDX_DURATION_AGENT_CURRENT_STATE"
          },
          {
            "val": [
              3
            ],
            "id": "IDX_AGENT_LOGIN_SKILLS"
          }
        ],
        "id": 1032
      },
      {
        "idxs": [
          {
            "val": "88881609",
            "id": "IDX_AGENT_PHONE"
          },
          {
            "val": 1,
            "id": "IDX_AGENT_CURRENT_STATE"
          },
          {
            "val": 1414,
            "id": "IDX_DURATION_AGENT_CURRENT_STATE"
          },
          {
            "val": [
              2,
              4
            ],
            "id": "IDX_AGENT_LOGIN_SKILLS"
          }
        ],
        "id": 1099
      }
    ]
  }